Director of Community Support and Mental Health

Program Leadership and Oversight

• Provide accessible leadership, consultation, oversight, and support for staff managing complex situations.
• Ensure assigned programs operate in alignment with Growing Hope’s mission, values, policies, service philosophy, and strategic goals.
• Develop, implement, and maintain clear workflows, procedures, service expectations, and accountability structures across assigned programs.
• Monitor day-to-day program operations and help resolve barriers that impact service delivery, staff effectiveness, or client and tenant outcomes.
• Ensure programs are trauma-informed, family-centered, culturally responsive, and grounded in dignity, respect, and accountability.
• Strengthen coordination between housing, behavioral health, family preservation, prevention, foster care, and other internal programs.
• Support program growth, service expansion, and improvements based on staff feedback, client and family needs, community needs, and organizational priorities.
• Participate as a member of the leadership team and contribute to agency-wide planning, problem-solving, and decision-making.

Staff Supervision and Development

• Provide direct supervision, coaching, and support to assigned program managers, supervisors, and staff.
• Create a team culture rooted in accountability, trust, communication, responsiveness, and shared problem-solving.
• Ensure staff understand their roles, service expectations, documentation requirements, boundaries, and escalation pathways.
• Support onboarding, training, professional development, and ongoing skill-building for assigned staff.
• Conduct regular supervision meetings, team meetings, and case consultation as appropriate.
• Address performance concerns in a timely, fair, and supportive manner.
• Promote reflective supervision and help staff process challenging work in a constructive and professional manner.

Service Quality and Client Support

• Ensure clients, tenants, and families receive timely, coordinated, respectful, and effective support.
• Monitor service delivery to ensure programs meet client, tenant, family, funder, and organizational expectations.
• Support complex case consultation and help staff navigate high-risk or high-need situations.
• Ensure appropriate follow-up occurs after referrals, screenings, intakes, assessments, visits, incidents, or service planning meetings.
• Promote clear and consistent communication with clients, tenants, families, referral sources, and community partners.
• Support internal care coordination when multiple Growing Hope programs are involved with the same individual or family.
• Help resolve barriers when communication breaks down between staff, families, tenants, or external partners.
• Ensure service planning reflects family voice, tenant needs, safety considerations, and realistic goals.
• Promote practices that support stability, connection, healing, and long-term wellbeing.

Leaphart Place Oversight

• Oversee supportive housing operations in coordination with property management and program staff.
• Ensure tenant referral, screening, interview, onboarding, lease signing, and move-in processes are clear and consistent.
• Support staff in addressing tenant needs, lease violations, safety concerns, behavioral concerns, and service engagement barriers.
• Ensure tenant expectations are communicated clearly and consistently.
• Participate in tenant support meetings, treatment team meetings, corrective action planning, or non-renewal discussions when needed.
• Monitor tenant stability, service participation, incident trends, and housing-related risks.
• Ensure Leaphart Place balances compassion, accountability, safety, and community wellbeing.
• Coordinate with leadership when significant tenant concerns, safety issues, or lease enforcement decisions arise.

Behavioral Health Oversight

• Oversee the operational structure of Behavioral Health Services.
• Support referral management, intake coordination, service access, internal communication, and documentation expectations.
• Collaborate with licensed clinicians, clinical supervisors, contractors, billing staff, and compliance staff to ensure services are ethical, organized, and compliant.
• Ensure behavioral health workflows support timely access to care and clear communication with clients and referral sources.
• Monitor documentation completion, service coordination, consent processes, and internal referral procedures.
• Support coordination between behavioral health and other Growing Hope programs when appropriate and permitted by consent.
• Help identify service gaps, access barriers, and opportunities to strengthen mental health support for children, adults, and families.
• Ensure behavioral health services remain aligned with trauma-informed care, confidentiality, ethical practice, and applicable regulatory requirements.

Family Resource Connection and Preservation Services Oversight

• Oversee FRCPS services focused on prevention, stabilization, family support, and preservation.
• Ensure services are responsive to families experiencing crisis, instability, system involvement, or risk of disruption.
• Support staff in providing family-centered, strengths-based, and practical services.
• Monitor referrals, service plans, family engagement, visit quality, documentation, and follow-up.
• Ensure staff are supported in navigating complex home environments, family dynamics, safety concerns, and community needs.
• Strengthen partnerships with DSS, schools, service providers, courts, community organizations, and other referral sources.
• Support families in accessing resources that promote safety, stability, permanency, connection, and wellbeing.
• Use program data and staff feedback to strengthen service delivery and identify areas for improvement.

Compliance, Documentation, and Quality Improvement

• Ensure assigned programs comply with internal policies, funder requirements, licensing standards, accreditation expectations, and applicable legal and ethical requirements.
• Monitor documentation quality, timeliness, accuracy, and completeness across assigned programs.
• Participate in internal audits, file reviews, corrective action planning, and quality improvement efforts.
• Partner with compliance, finance, billing, human resources, and leadership to ensure program accountability.
• Develop and monitor program goals, outcomes, performance measures, and improvement plans.
• Use data to identify trends, risks, service gaps, staff needs, and opportunities for program improvement.
• Ensure incidents, grievances, safety concerns, mandated reports, and critical events are documented and escalated appropriately.
• Support preparation for audits, reviews, accreditation visits, funder monitoring, and internal quality checks.

Cross-Program Coordination

• Strengthen communication and coordination among Leaphart Place, Behavioral Health, FRCPS, foster care, prevention services, and agency leadership.
• Ensure internal referral pathways are clear, timely, and well-documented.
• Lead or participate in staffing meetings, treatment team meetings, tenant support meetings, leadership meetings, and case consultation meetings as needed.
• Promote shared responsibility while maintaining appropriate confidentiality, role clarity, and professional boundaries.
• Help resolve service barriers when multiple programs are involved with the same child, adult, tenant, or family.
• Ensure staff have clear guidance on what information can be shared, with whom, and under what consent structure.
• Promote a seamless client and family experience across Growing Hope’s continuum of services.

Community Partnerships and Outreach

• Build and maintain strong relationships with community partners, referral sources, funders, schools, housing partners, behavioral health providers, DSS, courts, and other service systems.
• Represent Growing Hope in community meetings, partner conversations, outreach activities, and collaborative groups.
• Support outreach efforts to increase awareness of Growing Hope’s services.
• Participate in warm handoffs with community partners to strengthen trust, engagement, or service connection.
• Ensure referral partners understand program eligibility, expectations, service pathways, and communication processes.
• Identify opportunities to strengthen the broader community continuum of care.
• Promote Growing Hope as a responsive, collaborative, and mission-driven partner.

Risk Management and Crisis Response

• Support staff in identifying and responding to safety concerns, crisis situations, behavioral health needs, family instability, tenant concerns, and high-risk dynamics.
• Ensure staff follow appropriate escalation procedures for urgent or high-risk situations.
• Support mandated reporting compliance and ensure reports are made when required.
• Partner with executive leadership, clinical supervisors, compliance staff, legal counsel, and external partners when significant risk concerns arise.
• Monitor program risks related to housing stability, client safety, staff safety, behavioral health needs, family preservation, documentation, and service compliance.
• Help develop proactive plans to reduce risk while maintaining a supportive and client-centered approach.
• Provide calm, steady leadership during incidents, crises, or periods of program instability.

Salary

$70,000 - $80,000 depending on experience

Location and Work Environment

Growin