Director of Community Relations - Outside Sales

About the Role

Since 1996, Always Best Care has helped families with non-medical in-home care and assisted living placement services. The Director of Community Relations plays a pivotal role in the success of our business by establishing and maintaining contacts that develop into sales leads. This is primarily a field position focused on building relationships with local healthcare providers, businesses, and community organizations to promote the Always Best Care brand.

Responsibilities

• Call on local businesses, healthcare facilities, physicians, clinics, and eldercare facilities to generate sales.
• Establish and maintain customer relationships while providing the highest quality customer service.
• Meet or exceed established sales targets.
• Conduct presentations and/or staff in-services to community groups and professional staff.
• Participate in health fairs, awareness days, and networking or chamber group meetings.
• Seek, develop, and participate in marketing opportunities within the community.
• Establish rapport with healthcare professionals in the territory.
• Monitor program growth through tracking marketing success and provide activity reports to management.
• Become an expert in Community Placement Services and master transition services for families.
• Assist in developing goals and objectives for Always Best Care.
• Support customer service by answering inquiries as required.
• Perform other related duties as assigned.

Qualities & Skills

• Demonstrates excellent selling skills and a competitive spirit.
• Communicates effectively and proactively with strong interpersonal skills.
• Shows effective organizational and problem-solving abilities.
• Accepts direction and guidance while being goal- and career-oriented.
• Professional dress and demeanor with leadership qualities.
• Inherently courteous, polite, and treats clients with respect and professionalism.
• Takes on additional responsibilities willingly and takes pride in representing Always Best Care.
• Comfortable with closing sales and asking for business.
• Excellent telephone communication, writing, and creative skills.
• Proficiency in Microsoft Office and willingness to learn Always Best Care-specific programs.
• Basic understanding of medical terminology related to seniors and rehabilitative care; willingness to obtain relevant certifications within the first 6 months.
• Group presentation skills.

Requirements

• Valid driver’s license, reliable transportation, and insurance.
• Working knowledge of healthcare in home and institutional settings.
• Basic office and typing skills.