DIRECTOR OF COMMUNITY RELATIONS AND TRAINING - CHARLOTTESVILLE (FULL-TIME)

About the role

The Director of Community Relations and Training provides strategic leadership and oversight for Region Ten's communications, public relations, marketing, community engagement, training, grant support, and stakeholder relations functions. The incumbent is responsible for developing and implementing communication and engagement strategies that promote Region Ten's mission, services, priorities, and community impact while enhancing organizational visibility, reputation, and partnerships.

Responsibilities

• Promotes the overall culture of service excellence, accessibility, inclusion, accountability and continuous improvement while advancing the agency’s mission, values and strategic priorities.
• Provides leadership and supervision to assigned staff including: Recruitment, hiring, onboarding and performance development. Provide timely feedback, coaching, mentoring. Establishes clear expectations and accountability measures. Conducts performance evaluations and supports employee growth.
• Provides overall administrative, operational, strategic, and budgetary oversight of the Community Relations and Training Department.
• Develops and implements comprehensive internal and external communications strategies designed to enhance public awareness, stakeholder engagement, organizational transparency, and brand reputation.
• Serves as the agency's communications leader and collaborates with the Executive Director and senior leadership to ensure clear, accurate, timely, and consistent organizational messaging.
• Oversees the development and distribution of media releases, public statements, newsletters, annual reports, presentations, digital communications, marketing materials, and educational resources.
• Develops and oversees agency branding standards and ensures consistent application across all communication platforms and materials.
• Provides strategic direction for Region Ten's website, ensuring content remains current, accessible, informative, and aligned with organizational goals and branding standards.
• Leads agency social media strategy and oversight, including content development, community engagement, public awareness campaigns, employee recognition initiatives, heritage month observances, celebratory recognitions, service promotion, and reputation management.
• Establishes communication metrics and evaluates the effectiveness of marketing, media, website, and social media initiatives.
• Develops and implements internal communication strategies that enhance employee engagement, information sharing, organizational alignment, and change management efforts.
• Serves as the primary media liaison and coordinates responses to media inquiries in collaboration with the Executive Director and other designated agency representatives.
• Provides communications consultation, messaging support, and media preparation for executive leadership and agency representatives.
• Develops and implements communication strategies related to organizational issues, emergencies, and crisis situations.
• Develops, maintains, and strengthens relationships with local, regional, and statewide media representatives, community organizations, healthcare systems, educational institutions, advocacy groups, local governments, businesses, and other stakeholders.
• Provides oversight and strategic direction for community outreach efforts, awareness campaigns, agency-sponsored events, recognition activities, community forums, health fairs, and partner engagement opportunities.
• Ensures training initiatives support regulatory requirements, organizational priorities, workforce competency development, and employee engagement.
• Provides strategic leadership for organizational training and workforce development, partnering with agency leaders to assess training needs and implement learning solutions that support employee growth and organizational effectiveness.
• Collaborates with leadership and community partners to pursue funding opportunities that support agency initiatives and strategic priorities.
• Serves as staff liaison to Board fundraising and development activities, including support of the Fundraising Committee.
• Supports development initiatives through donor communications, cultivation, fundraising campaigns, grant reporting, fundraising technology systems, and communication efforts, including management of the Power of Ten grants and Endowment Fund activities.

Qualifications

Bachelor’s Degree required. Prior Supervisory/Leadership Experience, preferred. Experience in communications and serving as a media liaison, preferred. Training Experience, preferred. Experience within the Behavioral Health System

Skills

• Strategic planning and organizational leadership.
• Public relations, media engagement, and public speaking.
• Written and verbal communication, including development of executive-level communications, presentations, reports, and public-facing materials.
• Relationship building, stakeholder engagement, and partnership development.
• Staff supervision, coaching, mentoring, and performance management.
• Communications planning, branding, marketing, and content development.
• Website management, social media strategy, and digital communications.
• Crisis communication, problem-solving, and conflict resolution.
• Grant writing, donor stewardship, fundraising support, and resource development.
• Project management, event planning, and coordination of multiple initiatives simultaneously.
• Data analysis, program evaluation, and development of performance measures.
• Budget management and resource allocation.
• Collaboration, facilitation, and consensus-building across diverse groups and stakeholders.

Abilities

• Provide strategic leadership and direction in support of organizational goals and priorities.
• Develop and implement comprehensive communication, marketing, training, and community engagement strategies.
• Build, maintain, and strengthen productive relationships with staff, leadership, consumers, families, community partners, government officials, donors, media representatives, and the public.
• Represent the organization professionally and effectively in public, community, governmental, and media settings.
• Exercise sound independent judgment, discretion, diplomacy, and political awareness in sensitive situations.
• Analyze complex issues, identify solutions, and make informed decisions in a fast-paced environment.
• Lead organizational communication efforts during routine operations, significant events, and crisis situations.
• Manage multiple priorities, projects, deadlines, and initiatives while maintaining a high level of organization and attention to detail.
• Communicate effectively with diverse audiences through written, verbal, digital, and presentation formats.
• Evaluate program effectiveness, interpret data, and utilize information to support continuous improvement and strategic decision-making.
• Foster a culture of collaboration, accountability, inclusion, innovation, and continuous learning.
• Maintain confidentiality and uphold professional and ethical standards.

Pay and Schedule

GRADE: 14, Full Time, 40 hours per week. Located at 110 Avon Street Charlottesville, VA 22902