DIRECTOR, EMERGENCY SERVICES- CHARLOTTESVILLE (FULL-TIME)

General Statement of Responsibilities

This is an FLSA‑exempt position in which the incumbent administers and supervises the Emergency Services Team that provides Emergency Services in the Region Ten catchment area. The incumbent is responsible for compliance with all applicable standards, inter‑agency and intra‑agency relations for emergency services, planning and development for emergency services, and staff and program compliance with policy and procedures. The incumbent reports to the Senior Director for Region Ten’s Center for Emergency and Short‑Term Stabilization and performs duties in accordance with professional ethics and established Region Ten policies, exercising initiative and independent judgment consistent with the agency’s mission and direction.

Qualifications

• Education: Master’s degree in a human services field.
• Experience: Five years of emergency/crisis services or equivalent experience, with demonstrated supervisory and management experience.
• Certification/License: Licensed as an LCSW or an LPC preferred; license‑eligible required; certification as a prescreener required within the probationary period; valid Virginia driver’s license with an acceptable driving record; for business use of a personal vehicle, a certificate of valid personal automobile insurance must be provided.
• Knowledge of:
  • Behavioral health crisis assessment, intervention, stabilization, and disposition practices
  • Virginia behavioral‑health laws and regulations, including ECO and TDO processes
  • DBHDS guidelines, licensing standards, and Region Ten policies and procedures
  • Mental health, substance use, co‑occurring disorders, and crisis service systems
  • Risk assessment, safety planning, suicide prevention, and management of high‑risk situations
  • Community behavioral‑health resources and inter‑agency systems
  • Clinical supervision, staff development, and multidisciplinary team leadership
  • Quality assurance, performance improvement, utilization management, and clinical documentation standards
  • Electronic health records, data integrity, and reporting requirements
  • Trauma‑informed, recovery‑oriented, person‑centered, and culturally responsive practices
  • Program planning, policy development, budgeting, and resource management
  • Emergency preparedness, crisis response, and continuity of care
• Skills in:
  • Clinical assessment and crisis intervention
  • Leadership and supervision
  • Staff development and performance management
  • Risk assessment and crisis decision‑making
  • Conflict resolution and problem‑solving
  • Inter‑agency collaboration and relationship building
  • Communication and consultation
  • Program planning and implementation
  • Quality improvement and performance monitoring
  • Regulatory compliance
  • Data analysis and documentation
  • Training and presentation
  • Time management and organization
  • Emergency response and decision‑making under pressure
• Abilities to:
  • Make sound clinical and administrative decisions in high‑risk situations
  • Supervise, motivate, and develop staff
  • Manage competing priorities in a fast‑paced environment
  • Build and maintain effective community partnerships
  • Interpret and apply laws, regulations, and agency policies
  • Identify and resolve program and service‑delivery issues
  • Monitor performance and implement quality improvements
  • Communicate effectively with staff, clients, families, leadership, and community partners
  • Respond effectively to emergencies and critical incidents
  • Promote teamwork, accountability, and professional standards
  • Adapt to changing service needs and regulatory requirements

Annual Salary Range

$77,452.14 – $116,178.21 (Grade 15)

Schedule

Full‑time (Exempt)

Position Location

500 Old Lynchburg Rd., Charlottesville, VA 22903