PROGRAM MANAGER, EMERGENCY SERVICES- CHARLOTTESVILLE (FULL-TIME)

About the role

This is a FLSA exempt position as part of the crisis continuum in which the incumbent is responsible for managing a 24-hour program providing behavioral health crisis assessment and intervention. The Program Manager II reports to the Director III for Emergency Services and receives general supervision rarely, referring specific situations to the supervisor unless clarification or interpretation of policy is needed. The role involves managing difficult situations, assisting with compliance and training initiatives for staff and stakeholders, representing the Emergency Services Center in community meetings, liaising with other Region Ten programs, conducting trainings and presentations with stakeholders, and coordinating with community partners. Position duties are performed in accordance with applicable professional ethics and established Region Ten policies. The incumbent is expected to function with initiative and in accordance with applicable professional ethics and established Region Ten policies. The Program Manager II also supervises the coordination of Mandatory Outpatient Treatment at the CSB level.

Responsibilities

• Manage a 24-hour behavioral health crisis assessment and intervention program.
• Provide general supervision with rare need for direct oversight; refer specific situations to supervisor when clarification or policy interpretation is needed.
• Manage difficult situations and assist with compliance and training initiatives for staff and stakeholders.
• Represent the Emergency Services Center in community meetings and liaise with other Region Ten programs.
• Conduct trainings and presentations with stakeholders and coordinate with community partners.
• Supervise the coordination of Mandatory Outpatient Treatment at the CSB level.

Qualifications

Education

Graduation from an accredited master’s program sufficient for licensure (LCSW, LPC, LSATP).

Experience

• At least five years of experience working in behavioral health with strong emphasis on crisis work.
• Supervisory experience preferred.

Certification/License

• Must complete DBHDS training to become a Certified Prescreener and maintain this credential.
• Clinical licensure/Residency for licensure (LCSW, LPC, or LSATP) preferred.
• Must be license-eligible and QMHP status if not currently licensed.
• A valid Virginia Driver's License plus an acceptable driving record as issued by the Department of Motor Vehicles are required.
• For business use of a personal car, a certificate of valid personal automobile insurance must be provided.

Knowledge, Skills, and Abilities

Knowledge of:

• Crisis intervention; psychiatric emergencies; substance abuse emergencies.
• Supervision techniques; resources available in the Region Ten area.
• Primary and side effects of psychotropic medications; state psychiatric admission procedures.
• Virginia code concerning civil commitment procedures; aggressive behavior management.
• Universal precautions for contagious diseases; rules and regulations for the licensure of outpatient facilities.
• DBHDS client service management guidelines; state standards; local policies and procedures.

Skills in:

• Supervising staff; quick, concise decision-making.
• Psychiatric interview and risk assessment; immediate and short-term crisis intervention.
• Utilizing resources in the area; organization; administrative and clinical record keeping.
• Working with the legal system; assessing medical needs; public relations.

Abilities to:

• Plan, provide, and supervise staff to provide 24-hour emergency services.
• Work effectively with any agency, system, or person needed to perform duties.
• Exercise initiative and sound judgment in carrying out duties; motivate staff.
• Make independent decisions; work under stress; problem solve.
• Work on several tasks simultaneously; respond quickly to crisis situations.
• Monitor staff paperwork with particular attention to documentation requirements.

Schedule

Full-time (Exempt), 40 hours per week. Occasional weekend, overnight, and holiday work required.

Pay

Grade 12: $58,190.93 – $87,286.41 annually.

Location

502 Old Lynchburg Road, Charlottesville, VA 22903