Director of Community Engagement
About the role
The Director of Community Engagement is responsible for overseeing the day-to-day execution of MOIA’s community engagement, outreach, and constituent services work, ensuring that immigrant New Yorkers can access City services, receive accurate information, and remain connected to City government. Reporting to the Deputy Commissioner for Community Engagement, the Director manages engagement and constituent services teams and ensures that outreach efforts are coordinated, responsive, and aligned with agency priorities.
Key Responsibilities
Community Engagement & Outreach
- Oversee execution of community engagement and outreach efforts across neighborhoods and populations.
- Ensure outreach is proactive, coordinated, and responsive to community needs.
- Support development and implementation of engagement strategies.
Constituent Services
- Oversee systems for responding to constituent inquiries and issues.
- Ensure timely, accurate, and culturally competent responses.
- Identify patterns in constituent needs and elevate key issues.
Community Partnerships & Relationships
- Build relationships with community-based organizations, advocates, and local stakeholders.
- Ensure engagement efforts are grounded in trusted partnerships.
- Support coordination with external partners to expand reach and effectiveness.
Cross-Team Coordination
- Work closely with policy, programs, and communications teams to align engagement efforts.
- Ensure community insights inform broader agency priorities and initiatives.
- Support coordination across City agencies as needed.
Team Leadership and Management
- Supervise engagement, outreach, and constituent services staff.
- Set clear expectations and ensure accountability for team performance.
- Support staff development and strengthen team capacity.
Rapid Response & Community Readiness
- Support community-facing response efforts during emerging issues.
- Ensure accurate information reaches communities through appropriate channels.
- Coordinate internally to align outreach and communications during high-pressure moments.
Flexibility and Additional Duties
- Support agency-wide priorities and emerging needs.
- Undertake additional projects as needed to support MOIA’s work.
About You
The ideal candidate is an experienced manager with a strong background in community engagement, outreach, or constituent services, and a clear understanding of how to operate in a government or public-facing environment. The successful candidate will be highly organized, responsive, and able to manage teams and operations while ensuring that engagement efforts are consistent, effective, and aligned with agency priorities. They will be a strong manager and problem solver, able to support staff, maintain relationships, and ensure that community needs are reflected in agency work.
Requirements
- Bachelor's degree required.
- 5+ years of relevant experience in community engagement, public service, or a related field.
Preferred Skills
- Experience working in or with government or large public sector systems.
- Experience managing community engagement, outreach, or constituent services functions.
- Strong team management and staff supervision skills.
- Ability to coordinate across teams and manage multiple priorities.
- Experience working with community-based organizations and stakeholders.
- Strong organizational and operational skills.
- Ability to identify issues and ensure follow-through.
- Strong communication and relationship management skills.
New York City residency is generally required within 90 days of appointment.