Director of Clinical Support Services - Phoenix, AZ (SCM)
Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.
Responsibilities
The Director of Clinical Support Services is a senior leader in Supply Chain Management Operations that leads and advances supply chain operations systems and processes in support of Mayo’s clinical practice and initiatives. This role exists at each of the regional destination medical sites to support and align supply chain strategy within the surgical and procedural teams, ensuring seamless, high-quality support for patient care delivery and optimize supply chain metrics/KPIs.
- Serve as the site-based Supply Chain Leader and strategic partner to clinical and administrative leaders, fostering strong relationships through superb stakeholder engagement across perioperative and procedural environments to drive efficiency, innovation, and reliability in product availability and workflow optimization.
- Develop and participate in short-term tactics and long-range plans that result in optimal use of supplies and services as well as reducing the cost in delivering these goods and services.
- Drive regional transformation, strengthen cross-functional collaboration, and promote integrated, data-driven/quantitative decision-making while serving as the regional Supply Chain executive leader for the practice.
- Measure the levels of internal customer satisfaction across these practice areas through surveys and design measures to improve internal customer satisfaction based on the findings.
Qualifications
- Bachelor's degree in business, process engineering from an accredited college or university.
- Ten years of management experience, including five years of experience in progressively responsible management positions in Healthcare Supply Chain.
- Supply chain management experience, and experience in clinical areas with clinical process standardization, business process engineering, and performance improvement strategies.
- Advanced certification in healthcare is desirable.
- Work experience in a hospital, a multi-hospital complex system, or other healthcare-related setting is required. Experience in an academic health system would be a plus.
- Experience leading major organizational changes and transformation is required, including large-scale supply chain redesign and other operational efficiency initiatives.
- Knowledge of demand replenishment, inventory management, logistics, critical supply chain KPIs, and related supply chain systems and technologies is desirable.
- Experience in other industries, especially those recognized for world-class supply chain practices with a record of innovation, is considered an asset.
- Experience with cost management related to non-clinical operational improvements, care process or procedural standardization, and initiatives that enhance patient outcomes are also desirable.
- This role requires a high degree of personal integrity and ethics.
- Authorization to work and remain in the United States, without necessity for Mayo Clinic sponsorship now or in the future (e.g., be a U.S. Citizen, national, or permanent resident, refugee, or asylee).
Mayo Clinic does not participate in the F-1 STEM OPT extension program.
Benefits
- Medical: Multiple plan options.
- Dental: Delta Dental or reimbursement account for flexible coverage.
- Vision: Affordable plan with national network.
- Pre-Tax Savings: HSA and FSAs for eligible expenses.
- Retirement: Competitive retirement package to secure your future.
Pay
$163,280 - $236,745 / year
Schedule
- Full Time
- Hours/Pay Period: 80
- Schedule Details: Monday - Friday; Normal Business Hours.
Exemption Status: Exempt