Clinical Associate Director of Support Services

Essential Functions

• Hire, train, direct, supervise, develop, evaluate, and performance manage the daily activities of staff in accordance with THC policies and directives.
• Conduct regularly scheduled meetings, supervisions, onboarding, and trainings to motivate Support Services Managers and Case Managers for success, promote team building, create professional and technical skill development, and establish and maintain effective working relationships.
• Identify department training needs and assist with development, scheduling, and facilitating needed training.
• Ensure the staff are aware of and correctly implement all safety rules and regulations, and all policies and procedures.
• Hold staff accountable for high levels of performance, teamwork, and quality customer service.
• Provide leadership, vision, and project direction that engender trust and respect.
• Participate in the leadership activities of the department’s management team and play a broad leadership role for the department.
• Set expectations for and oversee the quality of case management services provided to tenants, including innovative approaches to work with hard-to-engage tenants.
• Participate actively in agency quality assurance activities including performance and outcomes review, case file review, customer satisfaction surveys, incident review, and improvement planning.

Administration and Operations

• Work with the department leadership to develop systems and procedures that improve the operations and services of the department, that foster program development, and that support the achievement of program objectives and outcomes.
• Partner and coordinate within the department and with other THC departments to meet objectives and ensure comprehensive services.
• Support and facilitate a cooperative teamwork-oriented relationship with Property Management (external and internal) and Housing Services staff.
• Monitor department compliance with contracts, including conducting regular file audits and monitoring client contact notes.
• Fulfill case management and management responsibilities when there are gaps in staffing.
• Monitor and approve financial expenditures for community events.
• Attend, participate in, and facilitate all meetings, as requested.
• Support and facilitate a cooperative teamwork-oriented relationship with Property Management (external and internal) and Housing Services staff.

Supervision in Support Services in Supportive Housing

• Direct and guide the overall delivery of support services in residential buildings in accordance with THC’s Mission, Core Values, Customer Service Philosophy, and policies and procedures.
• Work closely with Support Services Managers/Case Managers to develop intervention and engagement strategies to ensure high quality, supportive, caring interactions with tenants.
• Work closely and collaboratively with the Property Management and Housing Services Departments to ensure consistent and comprehensive services to tenants.
• Work closely with the UCSF Behavioural Health Roving Team to ensure on-going best practices in collaborative case management provision with acute tenants.
• Review all pending eviction cases and provide recommendations on how to proceed.
• Provide oversight to the development and coordination of client services and community events provided by the Support Services Department.
• Provide crisis analysis and assist in the hospitalization of tenants when necessary.
• Facilitate regularly scheduled case conference meetings for Support Services team.
• Oversee an internship program, providing required supervision and completing all required documentation.
• Provide clinical supervision for assigned clinical personnel and other support staff.
• Facilitate Critical incident reviews and staff debriefings.