Director of Clinical Services (Licensed: APRN, PA, CNM)

Essential Functions

• Directs, coordinates, and evaluates clinical services provided to patients, in consultation with the Clinical Support Team, and other appropriate personnel.
• Ensures the delivery of an efficient, culturally responsive, and timely health care service that lives up to our commitment to provide the highest quality, accessible, patient-centered care that is outcomes- and impact-oriented with a focus on addressing health disparities.
• Focuses on new project implementation and urgent issues that arise and works closely with center managers and their direct reports on staff recruitment and hiring.
• Directs recruitment, selection, and development of clinical staff.
• Sources candidates and conducts initial interviews and collaborates with regional directors and center managers to complete the hire.
• Facilitates training and development of clinicians including clinician conferences.
• Participates in clinician performance reviews and employee relations matters.
• Manages PPSNE’s National Health Service Corps participation to ensure this employment benefit is available to PPSNE’s clinicians.
• Develops and ensures compliance with regulatory requirements and medical standards and guidelines, ensuring that state, PPFA and PPSNE standards are understood and met.
• Adapts PPFA protocols for PPSNE in consultation with the Chief Medical Officer and Medical Director and ensures state standards and regulations are evident in PPSNE protocols.
• Pairs with CST members to direct and provide oversight of new clinical service offerings.
• Chairs the Policies and Procedures Committee.
• Trains and supports clinicians in adapting to and adhering to changes in protocols.
• Maintains relationships with CT Department of Public Health and RI Department of Health in ensuring center licensing state regulations are met and updated as needed.
• Collaborates to create, implement, and follow up on the clinical policies and procedures, ensuring they are followed by health center staff and administrative supports.
• Collaborates to maintain the Policy Manual and affiliate Medical Standards and Guidelines.
• Pairs with the Director of Clinical Quality Improvement to ensure timely, effective implementation of the CQI Program.
• Pairs with the finance department to ensure correct fees for tests and services, implement new tests, medications, and equipment.
• Serves as a liaison to external partners, optimizing the EHR to meet PPFA and other requirements and allowing for accurate, timely charting and coding.
• Works with CST members and outside partners to implement new and changing regulatory requirements.
• Manages regulatory problems as they arise.

Supervisory Roles

• Supervises and mentors the Lead Clinicians in their role of supporting clinicians in their region with onboarding, clinical support, training, and EHR support.
• Supervises the Orchard Lab Manager to ensure the Orchard Lab provides accurate, timely, and up-to-date laboratory testing services for PPSNE.
• Manages the Clinical and Research Coordinator, ensuring smooth and timely administrative support for the CST team.

Work Culture

• Works and collaborates with all the members of the Clinical Services Team (CST) to support the services provided at PPSNE.
• Completes all responsibilities according to established protocols, policies and standard practices in the areas of customer service, quality assurance and regulatory compliance programs such as HIPAA (Health Information Portability & Accountability Act), OSHA (Occupational Safety & Health Act), and CLIA (Clinical Laboratory Improvement Administration).
• Demonstrates flexibility and teamwork; understands the interaction between this position and others with whom the position works directly and indirectly.

Key Requirements

• Graduation from a recognized Nurse Practitioner, Physician Assistant or Nurse Midwife training program or Medical School with a concentration in adult, family practice, or women’s health.
• Appropriate professional certification (ANCC, NCC, ACNM, NCCPA or MD).
• Current state licensure in CT and RI as a Nurse Practitioner, Physician's Assistant or Medical Doctor required.
• CPR certification.
• Minimum of 5 years of reproductive health experience in direct patient care.
• Minimum of 3 years of management experience preferred.
• Clinical teaching experience preferred.
• Commitment to PPSNE’s mission and values.
• Alignment with and dedication to PPSNE’s strategic plans.
• Strong commitment to PPSNE’s In This Together values, and all of the health services offered at PPSNE.
• Ability to foster work across difference in your teams.
• Interested in and committed to health equity.
• Has a deep understanding of health inequity and its historical and continued impact on our patients, communities, and healthcare systems.
• Authentic relationship building.
• Demonstrates an ability to work effectively across difference and build trust with a diversity of people.
• Self-awareness as it relates to belonging and equity.
• Bridges the gap between personal and professional life.
• Brings a high level of self-awareness, empathy, and humility to interpersonal interactions across all dimensions of difference.
• Transparent decision-making.
• Experience clarifying decision-making process and demonstrated judgment in knowing when and how to gather meaningful input.
• Excellent relationship building and communication skills.
• Demonstrated ability to intervene in problematic dynamics within an organization or team.
• Prior success in fostering cross-departmental partnerships and collaborations to advance success of organizational priorities.
• Well versed in change management theory and implementation of new programs and processes for health systems.
• Sound judgement and grace under pressure with a track record of anticipating problems and negotiating solutions.
• A systems thinker with a focus on outcomes, impact, and finances.
• Must be able to work in a moderately stressful, fast paced, high volume environment that requires direct contact with a diverse patient and employee base.
• Demonstrated project development and management skills, including excellent follow through for multiple projects at multiple locations, with the ability to work independently as needed.
• Demonstrated ability to be responsive to changing priorities and simultaneously handle multiple complex initiatives.
• Superb attention to detail; ability to lead and follow processes and procedures from beginning to end.
• Ability to utilize data to inform the decision-making process with an equity lens for disparities.

Other

• Ability to routinely travel to health centers and other locations.
• Proficient with Microsoft Office, EHR and skilled with use and application of information technology.

Personal Attributes

• Collaborative leader
• Problem-solver
• Life-long learner
• Committed to diversity, equity, and inclusion
• Culturally responsive