Director, Clinical Services

About the role

The Director, Clinical Services (DCS) serves as a strategic driver of clinical excellence. This role ensures alignment on quality improvement plans, regulatory compliance, strategic execution of clinical initiatives, and measurable outcomes in quality, safety, and patient care.

Responsibilities

• Drive accountability with Clinical Services Managers to their core safety responsibilities; ensure timely completion of Safety Snapshots.
• Provide on-site support for large safety issues or Immediate Jeopardy surveys (CMS + CLUE).
• Coach MCS team to performance outcomes. Coach MCS where underperforming or struggling with difficult relationships.
• Create space for regular development conversations; advocate for TM growth opportunities/succession planning.
• Drive prioritized process execution for opportunity areas in partnership with Operations & Home leaders.
• Resource priorities by largest value to clinical excellence. Rally MCS team across Division to drive clinical outcomes/safety for all modalities.
• Collaborate with Operations leaders to drive accountability where appropriate.
• Sets Clinical Strategy for Division Lead Division’s Clinical Landscape/strategic alignment on outcomes/quality/safety in partnership with DVP.
• Execute rollout of clinical initiatives/action plans; ensure accountability/measurable outcomes.

Requirements

• Active Registered Nurse / RN License required.
• Safety Response & Readiness Drive accountability with Clinical Services Managers to their core safety responsibilities; ensure timely completion of Safety Snapshots.
• Provide on-site support for large safety issues or Immediate Jeopardy surveys (CMS + CLUE).
• Coaching & Talent Management Drive accountability with MCS team to performance outcomes. Coach MCS where underperforming or struggling with difficult relationships.
• Create space for regular development conversations; advocate for TM growth opportunities/succession planning.
• Driving Clinical Outlier Support Drive prioritized process execution for opportunity areas in partnership with Operations & Home leaders.
• Resource priorities by largest value to clinical excellence. Rally MCS team across Division to drive clinical outcomes/safety for all modalities.
• Collaborate with Operations leaders to drive accountability where appropriate.
• Sets Clinical Strategy for Division Lead Division’s Clinical Landscape/strategic alignment on outcomes/quality/safety in partnership with DVP.
• Execute rollout of clinical initiatives/action plans; ensure accountability/measurable outcomes.

Qualifications

• Required: Associate Degree in Nursing (ASN) or Bachelor's Degree in Nursing (BSN) or related field.
• Minimum of 8-10 years of clinical experience, with at least 4 years in a leadership role.
• Strong knowledge of regulatory requirements and quality improvement processes.
• Excellent communication and leadership skills.
• Intermediate computer skills and proficiency in MS Excel, Word, PowerPoint, and Outlook.

Skills

• Preferred: Bachelor's or Master's Degree Nursing, Healthcare Administration, or related field.
• Experience in dialysis or nephrology.
• Certification in healthcare quality or patient safety.
• Experience managing remote teammates.

Benefits

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out.
• Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more.
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

Pay

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits.

Schedule

Regional travel up to 50% of the time. Availability for evening and weekend work as needed. On-site presence in facilities 2-3 days/week.