Clinical Services Representative 1

Responsibilities

• Accurately access and document patient care activities and hospital processes.
• Demonstrate competency in order entry.
• Effectively and appropriately utilize designated communication systems.
• Provide care and service to patients and customers of all ages with cultural and religious sensitivity.
• Communicate notification of stat orders in a timely and appropriate manner.
• Maintain an orderly nursing station through continual observation for cleanliness.
• Suggest ways of improving the provision of patient care through the appropriate channels.
• Conform to regulatory, customer, and organizational requirements.
• Operate equipment and perform job‑related duties in a safe manner, adhering to infection control practices.
• Complete required TB skin test(s).
• Participate in facilitating unit operations as a team member to provide quality care and services.
• Communicate effectively with physicians and other healthcare team members to support a multidisciplinary approach.
• Demonstrate effective problem solving and use the chain of command for communication.
• Make patients, guests, and co‑workers feel welcomed and respected, treating others with dignity.
• Adjust personal schedule when requested to meet department/unit needs.
• Adhere to hospital policy on the usage of Paid Time Off and Extended Illness Time.
• Report to work on time and notify the appropriate person of any tardiness.
• Maintain a professional appearance at all times.
• Attend all required mandatory educational sessions.
• Respond appropriately to fire, safety, and disaster situations.
• Utilize Personal Protective Equipment (PPE) appropriately for optimal personal protection.
• Assume personal responsibility for ongoing continuing education and professional development.
• Perform other duties as assigned.

Collaboration & Partnership

• Act as a team member to provide quality care and services.
• Communicate effectively with physicians and other members of the healthcare team to provide a multidisciplinary approach to patient care.
• Demonstrate effective problem solving and communicate with appropriate team members using the chain of command.
• Make patients, guests, and co‑workers feel welcomed and respected as individuals.
• Work as a team player and adjust personal schedule when needed to meet department/unit needs.

Qualifications

• High school diploma or equivalent.
• Medical terminology preferred.
• Previous clerical experience with basic computer operation preferred.
• High degree of accuracy, strong organizational skills, and a pleasant manner.
• Good oral and written communication skills.
• Strong desire to teach others, computer skills, and multiline telephone skills.
• Willingness to rotate shifts, work days off, weekends, and various work areas.

Schedule

Must be willing to rotate shifts, work days off, weekends, and various work areas.