Clinical Services Representative I

About the role

Rutgers Biomedical and Health Sciences (RBHS) is New Jersey’s academic health center, integrating education, clinical care, and research to improve human health. RBHS collaborates with Rutgers University–New Brunswick and includes eight schools, a behavioral health network, and five centers and institutes focusing on cancer treatment, neuroscience, biotechnology, environmental and occupational health, and health care policy and aging research. The university offers outstanding education across medicine, dentistry, pharmacy, public health, nursing, biomedical research, and allied health careers, with clinical and academic facilities throughout the state and partnerships with hospitals such as Robert Wood Johnson University Hospital and Newark’s University Hospital.

Rutgers, The State University of New Jersey is seeking a Clinical Services Representative I within the Department of Orthodontics at the Rutgers School of Dental Medicine (RSDM). Under general supervision, the Clinical Services Representative I carries out a variety of front desk services related to cash collection. The incumbent serves as a receptionist, maintains appointment books, requests charts, posts payments, enters and updates patient demographic and insurance information, and collects copayments.

Responsibilities

• Registers patients presenting for treatment at Rutgers School of Dental Medicine.
• Enters all biographic and insurance information into appropriate computer system.
• Checks patient identification as required by RSDM policies.
• Audits patient data, such as address, to ensure it is current.
• Obtains a copy of the patients’ Medicaid/Medicaid HMO card each month, verifies and updates information as needed.
• Ensures that the designated insurance copayment is collected before the patient is seen by a student.
• Responsible for the collection and posting of patients’ payments.
• Ensures that patients’ payments are recorded properly.
• Prepares computer receipts for patients.
• Responds with good customer service to patient inquiries or transfers, as appropriate, to a financial coordinator.
• Prepares and balances receipts daily for the bank deposit.
• Endorses all checks with Rutgers University stamp and ensures that deposit is placed in a secure lock bag.
• Proves cash collections daily according to the procedures established by the Head Cashier.
• Directs patients to the correct area of the dental school (Special Needs, Pediatric Dentistry, Oral Med, etc.).
• Informs students of their patients’ arrival.
• Takes messages for students and advises them of patient appointments.
• Requests charts for patients of record who will be seen the next day.

Requirements

Three (3) years of progressively responsible clerical experience, of which one year must have been in a business setting involving cash collections.

Skills

Excellent interpersonal and communication skills. Must be computer literate, including proficiency in Word and Excel.

Qualifications

Preference will be given to those with at least three (3) years of prior dental front desk experience. Associate’s degree preferred but not required.

Benefits

Rutgers provides a comprehensive benefits package to eligible employees. The specific benefits vary based on the position and may include: Medical, prescription drug, and dental coverage; Paid vacation, holidays, and various leave programs; Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options; Employee and dependent