Clinical Services Representative I

About the role

New Jersey’s academic health center, Rutgers Biomedical and Health Sciences (RBHS) takes an integrated approach to educating students, providing clinical care, and conducting research, all with the goal of improving human health. Aligned with Rutgers University–New Brunswick and collaborating universitywide, RBHS includes eight schools, a behavioral health network, and five centers and institutes that focus on cancer treatment and research, neuroscience, advanced biotechnology and medicine, environmental and occupational health, and health care policy and aging research. Our faculty are teachers, clinicians, and scientists with unparalleled experience who advance medical innovation and provide patient care informed by the latest research findings. We offer an outstanding education in medicine, dentistry, pharmacy, public health, nursing, biomedical research, and the full spectrum of allied health careers. Our clinical and academic facilities are located throughout the state—at Rutgers University–New Brunswick, including Piscataway; and at locations in Newark, Scotch Plains, Somerset, Stratford, and other locations. Clinical partners include Robert Wood Johnson University Hospital in New Brunswick, Newark’s University Hospital in Newark, and other affiliates. Through this community of healers, scientists, and scholars, Rutgers is equipped as never before to transform lives. Rutgers, The State University of New Jersey is seeking a Clinical Services Representative I within Rutgers University Dental Associates (RUDA) at the Rutgers School of Dental Medicine (RSDM). Under general supervision, the Clinical Services Representative I carries out a variety of front desk services related to cash collection. The Clinical Services Representative I also serves as a receptionist, maintain appointment books, request chart, post payments, enters and updates patient demographic and insurance information and collect copayments.

Responsibilities

• Registers patients presenting for treatment at the Rutgers University Dental Associates.
• Enters all biographic and insurance information into appropriate computer system.
• Checks patient identification as required by RSDM/RUDA policies.
• Audits patient data, such as address, is current.
• Obtains a copy of the patients’ Medicaid/Medicaid HMO card each month, verifies and updates information as needed.
• Ensures that the designated insurance copayment is collected before patient is seen by student.
• Responsible for the collection and posting of patients’ payments.
• Ensures that the patients’ payments are recorded properly.
• Prepares computer receipts for patients.
• Responds with good customer service to patient inquiries or transfers, as appropriate, to a financial coordinator.
• Prepares and balances receipts daily for the bank deposit.
• Endorses all checks with RSDM stamp and ensures that deposit is placed in a secure lock bag.
• Proves cash collections daily according to the procedures established by the Head Cashier.
• Informs providers of their patients’ arrival.
• Takes messages for providers and advises them of patient appointments.
• Requests charts for patients of record who will be seen the next day.
• Compares the charts received to the list of scheduled patients to ensure that all charts requested have been received.

Requirements

• Three (3) years of progressively responsible clerical experience required, of which one year must have been in a business setting involving cash collections.

Skills

• Excellent interpersonal and communication skills.
• Must be computer literate, including proficiency in Word and Excel.
• Preference will be given to those with at least three (3) years of prior dental front desk experience.
• Associate’s degree preferred but not required.

Benefits

• Medical, prescription drug, and dental coverage
• Paid vacation, holidays, and various leave programs
• Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
• Employee and dependent educational benefits (when applicable)
• Life insurance coverage
• Employee discount programs

Pay

Minimum Salary: $28.470; Mid Range Salary: $28.970; Maximum Salary: $29.840. The final salary offer may be determined by several factors, including the candidate’s qualifications, experience, and expertise, and availability of department or grant funds to support the position; market benchmarks and internal equity are also considered.

Schedule

Full‑time position with standard hours of 40.00 per week, day shift, fully on‑site work arrangement.