Director of Clinical Operations - Mission Pet Health

Hospital Coaching/Quality Assurance

• Coaching Clinical Leads
• Providing guidance and mentorship to Founding Leads
• Supporting Founding Leads with line management issues
• Primary line manager for all Founding Leads
• Conduct 1:1s to discuss challenges, review goals, discuss KPIs, provide feedback, and leadership development
• Use real scenarios to guide decision-making and problem-solving
• Peer mentorship through pairing with experienced Founding Leads
• Facilitate group meetings for all founding leads to share successes, failures, and opportunities

Strategy/Projects

• Create a unified, high-quality care model across all Livewell practices
• Develop Clinical Leadership Designing and implementing programs or initiatives to strengthen leadership skills and clinical experience
• Create a structured program covering Team Management, Financial and Operational aspects of Livewell from a DVM perspective, Client Communication, Culture, Feedback Loops, Recognition and Reward
• Collaborate with experts to establish clear, evidence-based protocols for medical care across all Livewell practices
• Establish parameters to assess success and compliance

Professional Development

Minimum Qualifications:

• Doctor of Veterinary Medicine (DVM) licensure - active and in good standing
• Previous ownership (veterinary hospital) experience - preferred
• Previous leadership role, ideally offsite operational multi-site
• Demonstrated experience in planning and managing at strategic and operational levels
• Intermediate computer skills and proficiency in Google, MS Excel, MS Word, Outlook, and PowerPoint required
• Fluent in the written and verbal skills necessary to perform successfully the essential functions, duties, and responsibilities of the position (English)