Director of Clinical Operations

About the role

The Director of Clinical Operations will provide strategic and operational leadership for Medical Associates' growing specialty practice. Reporting to the Chief Operating Officer - Clinic, this role oversees clinical operations, drives quality outcomes, optimizes workflows, supports provider and staff engagement, and ensures exceptional patient care delivery.

Responsibilities

• Ensure clinic managers deliver on accuracy, efficiency, and quality of services delivered by their departments.
• Provide coaching, mentoring, and leadership development to clinic managers, supervisors, and staff.
• Develop and implement departmental performance standards and goals.
• Ensure appropriate staffing, clinical competency, and service quality across all departments.
• Drive succession planning and leadership pipeline development for assigned areas.
• Partner with clinic managers to ensure excellent patient care, safety, and patient experience.
• Align departmental goals with organizational strategy and ensure achievement of key objectives.
• Lead operational strategy development and oversee implementation of new services, practices, and process improvements.
• Lead the development of operational and capital budgets for all assigned departments.
• Maintain compliance with regulatory standards, credentialing, and safety requirements across all departments.
• Respond to escalated patient complaints regarding assigned areas, ensuring timely and effective resolution.

Requirements

Experience: 5-10+ years of progressive leadership including experience managing other managers. Excellent analytical and problem-solving abilities. Knowledge of healthcare industry regulations and practices. Clinical background preferred (various backgrounds acceptable including respiratory therapist, nursing, EMT, etc.) or BA/MA Degree in: Business, Health Administration or other related fields.

Qualifications

• Educational: Equivalent to a Bachelor's degree. Masters degree preferred.
• Interpersonal Skills: Ability to motivate or influence others, obtain cooperation, and communicate effectively.
• Skills: Strong analytical and quantitative skills, good written and verbal communication skills, and a teamwork orientation.

Skills

• Strong leadership and decision-making skills.
• Excellent interpersonal and communication skills.
• Ability to manage multiple priorities and deadlines.
• Knowledge of healthcare industry regulations and practices.

Benefits

• Single or Family Health Insurance with discounted premium rates for wellness program participation.
• 401k with immediate matching (50% on the dollar up to 7% of pay + additional annual Profit Sharing).
• Flexible Paid Time Off Program (accrue up to 29 days off/year).
• Medical and Dependent Care Flex Spending Accounts.
• Life insurance, Long Term Disability Coverage, Short Term Disability Coverage, Dental Insurance, etc.