Director of Clinical Operations

About the Role

We are seeking a Clinical Operations Director to oversee the day-to-day operation of our clinical practice and the systems that support it. This role manages clinical operations, patient operations, compliance, physician capacity, and the Patient Care Coordinator (PCC) team to ensure patients receive a consistent, high-quality experience while the organization continues to grow. You'll partner closely with teams across the organization to improve workflows, solve operational challenges, and ensure effective collaboration. The role involves owning operational processes such as patient onboarding, renewals, physician licensing, operational reporting, SOP development, and compliance initiatives. You will balance managing today's priorities with building scalable systems for the future, addressing real-time operational issues while also improving processes, coaching managers, reviewing performance metrics, and implementing new initiatives. This position reports to the COO.

Responsibilities

• Lead Clinical Operations
  • Oversee the daily operation of the clinical practice.
  • Ensure operational processes support a consistent, high-quality patient experience.
  • Identify workflow issues and implement solutions before they impact patients or providers.
  • Partner with department leaders to improve operational efficiency across the organization.
• Manage the Patient Care Coordinator Team
  • Lead, coach, and develop the PCC team.
  • Conduct regular 1:1s, performance reviews, and ongoing coaching.
  • Establish team expectations and ensure accountability for operational performance.
  • Support hiring, onboarding, and training as the team grows.
• Own Patient Operations
  • Oversee patient onboarding, renewals, and offboarding.
  • Coordinate with Sales to ensure smooth patient transitions into clinical care.
  • Monitor patient communication response times and resolve service issues.
  • Support patient-facing coordination to maintain a high-quality experience.
  • Ensure operational handoffs between departments are consistent and well-documented.
• Manage Operational Systems
  • Own the operational workflows within Monday.com, the EMR, Spruce, Google Workspace, and other operational platforms.
  • Maintain accurate operational dashboards and reporting.
  • Ensure data consistency across systems and resolve discrepancies.
  • Monitor operational metrics and provide leadership with accurate reporting.
• Build and Improve Processes
  • Develop, document, and maintain Standard Operating Procedures (SOPs).
  • Review existing workflows and identify opportunities for improvement.
  • Standardize processes across teams to improve consistency and reduce operational risk.
  • Lead implementation of new operational initiatives as the practice evolves.
• Manage Capacity and Performance
  • Monitor physician capacity across all programs.
  • Review onboarding pace and renewal pipeline health to identify capacity risks.
  • Manage the renewal process for patients, ensuring milestones are completed on schedule.
  • Hold cross-functional stakeholders accountable for operational deliverables.
  • Review operational dashboards and performance metrics with leadership.
• Compliance and Risk Management
  • Ensure compliance with HIPAA and applicable healthcare regulations.
  • Oversee physician credentialing, licensing, and licensing expansion efforts.
  • Track physician licensing, DEA renewals, Medicare opt-in/opt-out documentation, malpractice coverage, and required compliance records.
  • Lead the Compliance Committee and coordinate quarterly compliance initiatives.
  • Partner with Finance, Legal, and external consultants to manage organizational risk and regulatory requirements.
• Financial and Administrative Operations
  • Partner with Finance on invoicing, accounts payable, insurance renewals, vendor management, and operational budgeting.
  • Support revenue cycle operations and patient billing questions.
  • Manage operational vendors.

How You’ll Spend Your Time

• Clinical Operations Leadership (35%): Overseeing day-to-day clinical operations, managing the PCC team, supporting cross-functional execution, resolving operational issues, and removing bottlenecks.
• Process Improvement & Systems (25%): Building and improving operational workflows, creating and updating SOPs, managing operational systems and reporting, and improving operational efficiency.
• Patient Operations (20%): Overseeing onboarding and renewals, monitoring physician capacity, supporting patient transitions, and tracking operational performance and SLAs.
• Compliance & Administration (15%): Managing licensing and credentialing, supporting compliance initiatives, coordinating insurance and regulatory requirements, and partnering with Finance and Legal.
• Leadership & Planning (5%): Meeting with department leaders, reviewing operational performance, and planning future operational improvements.

Requirements

• 10–15+ years of healthcare operations leadership experience in roles such as Practice Manager, Clinical Operations Director, Chief of Staff, or Business Operations Leader.
• Master's degree preferred (MHA, MPH, MBA, or similar).
• Experience leading operations within a telehealth or remote healthcare organization.
• Experience managing multidisciplinary teams in a high-growth environment.
• Strong understanding of healthcare operations, HIPAA, physician credentialing, licensing, compliance, and regulatory requirements.
• Experience building operational processes, SOPs, dashboards, and reporting systems.
• Strong project management and organizational skills with the ability to manage multiple priorities.
• Comfortable working across departments and holding teams accountable for operational commitments.
• Experience with EMRs, CRMs, Monday.com, Google Workspace, and other operational software.
• Strong written and verbal communication skills.
• Organized, practical, and comfortable making decisions in a fast-moving environment. You enjoy building structure, solving problems, and improving how teams work together.
• You follow through on commitments, pay attention to details, and look for ways to make the organization more effective.

Pay

Expected pay range: $175,000 USD - $200,000 USD.

Benefits

• 100% employer-paid medical, vision, and dental insurance (multiple plans available).
• 100% employer-paid life insurance, short-term, and long-term disability insurance.
• Employer-sponsored HSA contributions for HDHP medical plans.
• Additional HSA and FSA spending account plans for employees.
• 401(k) with a 5% company match.
• Generous PTO and holiday schedule.
• Company-issued technology and work-from-home stipend.
• The opportunity to work at the forefront of health and longevity science with a team of world-class professionals dedicated to precision, mastery, and excellence.