Director of Clinical Operations

Job Description

The Director of Clinical Operations is a senior leadership role responsible for the strategic oversight, integration, and performance of clinical programming across the organization.

Strategic Leadership & Executive Engagement

• Serve as an active member of the Executive Leadership Team, contributing to organizational strategy, planning, and decision-making.
• Prepare and present high-level, data-driven reports, KPIs, and operational analyses to executive leadership with a high degree of accuracy and readiness.
• Lead strategic planning initiatives that align clinical and residential services with organizational goals, growth priorities, and regulatory requirements.
• Drive continuous program enhancement through innovation, outcome measurement, and evidence-based practices.

Operational Oversight & Program Integration

• Provide executive oversight and integration of interdisciplinary teams.
• Ensure coordinated, interdisciplinary service delivery across all programs, promoting continuity of care and optimal resident outcomes.
• Establish and monitor performance metrics, ensuring programs meet utilization, quality, and outcome targets.
• Oversee development, implementation, and continuous improvement of clinical programming.

Leadership, Oversight & Accountability

• Directly manage and develop departmental leaders, including Nursing, Therapy, Case Management and Activities Managers.
• Establish clear expectations, enforce accountability, and ensure timely completion of deliverables and organizational priorities.
• Foster a high-performance culture focused on results, collaboration, and professional growth.
• Hold leadership staff accountable for meeting deadlines, maintaining compliance, and achieving program outcomes.

Financial & Resource Management

• Develop, manage, and oversee departmental budgets with strong fiscal accountability.
• Maintain working knowledge and demonstrate competence with Michigan Department of Health and Human Services (MDHHS) and Community Mental Health (CMH) systems.

Compliance, Quality & External Relations

• Ensure full compliance with all applicable federal, state, and local regulations, with specific expertise in Michigan requirements.
• Persistently partner with external agencies, payers, and stakeholders to support program success and regulatory alignment.
• Lead quality assurance and performance improvement initiatives to ensure excellence in care delivery and outcomes.

Operational Excellence & Performance Management

• Establish systems to ensure timely, accurate documentation and reporting to support billing, compliance, and operational performance.
• Implement and monitor key performance indicators (KPIs), ensuring all departments meet or exceed benchmarks.
• Drive a culture of disciplined execution, ensuring all programs consistently meet established deadlines and performance standards.

Qualifications & Experience

• Bachelor’s degree required.
• Master’s degree is preferred in Healthcare Administration, Business, or related field.
• Minimum of 7–10 years of progressive leadership experience in healthcare or residential services, with significant director-level responsibility.
• Proven experience managing multiple departments and overseeing managers in a complex care environment.
• Demonstrated expertise in strategic planning, budget management, and program development.
• Strong knowledge of Michigan regulatory systems, including MDHHS and CMH.
• Exceptional leadership, analytical, organizational, and communication skills.
• Experience supporting, I/DD and TBI populations in an Adult Foster Care setting preferred.

Benefits

• PTO
• Employee Stock Ownership Plan
• 401(k) plan eligible to participate after 1 year & 1,000 hours of employment
• Medical, Dental, & Vision Insurance
• Flexible Spending Account for Medical and Dependent Care
• Employer Paid Life Insurance and Long Term Disability
• Short Term Disability available
• Voluntary Life Insurance
• Student Stipend
• Employee Discount Program
• Continuing professional development opportunities

About the Company

• Eisenhower Center is 100% employee owned and offers an excellent benefit package.
• Eisenhower Center is an EEO employer – Veterans/Disabled and other protected categories.
• Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.