Director of Clinic Operations (47197)

About the role

CEENTA is the premier multi-specialty eye, ear, nose, and throat practice serving the Carolinas. Our mission is to deliver comprehensive, high-quality, and ethical care while fostering a supportive and collaborative environment for physicians and employees alike.

Responsibilities

• Organize, direct, and manage outpatient clinic operations including patient flow, scheduling, staffing models, and resource utilization.

• Lead and develop Operations Managers and Supervisors through coaching, performance management, and professional development.

• Foster strong, collaborative relationships with physicians and clinical staff to support operational alignment and practice success.

• Ensure patient and staff safety through continuous evaluation and enhancement of safety protocols.

• Monitor EHR dashboards, reports, and operational metrics to optimize clinic performance.

• Ensure staffing flexibility and resource redeployment to meet patient demand and service needs.

• Actively participate in CEENTA committees and lead special operational projects as assigned.

• Direct and achieve financial objectives established by executive leadership.

• Review monthly financial statements and provide input into annual budget development.

• Optimize visit volume, staffing efficiency, revenue cycle performance, and patient payment collection.

• Identify and implement innovative revenue-generating and cost-saving initiatives.

• Support vendor management, business agreements, and capital equipment forecasting.

• Champion service excellence, patient satisfaction, and patient safety initiatives.

• Respond to and resolve patient concerns in a timely and professional manner.

• Collaborate with providers and staff to improve patient experience and satisfaction metrics.

• Implement and monitor quality and process improvement initiatives.

• Ensure compliance with healthcare regulations, accreditation standards, and CEENTA policies.

• Ensure staff training, certifications, and compliance with company policies and procedures.

• Lead operational onboarding and ongoing training programs in partnership with Human Resources.

• Maintain current knowledge of regulatory requirements and educate staff accordingly.

• Communicate effectively through regular meetings, one-on-ones, and departmental updates.

• Lead and support organizational change initiatives and continuous improvement efforts.

Qualifications

• Bachelor’s degree required; Master’s degree preferred.

• Minimum of 5 years of clinic/practice management experience required, demonstrating progressive leadership responsibility in healthcare operations.

• Certification: Certified Medical Practice Executive (CMPE) preferred.

• Strong business acumen, healthcare operations leadership, EHR proficiency, excellent communication.