Director of Operation

Job Responsibilities

• Ensure the development of long-term strategy as well as sound annual business plans to develop growth.
• Oversee daily operations, budgets, and team personnel.
• Manage corporation expenses relating to cleaning services including delivery costs, labor costs, supplies, etc.
• Meet regularly with clients to ensure their satisfaction with current contract services and to identify their changing needs and requirements.
• Analyze processes and practices in-light of customer needs and service expectations.
• Understand all customer contract commitments and schedule services accordingly.
• Allocate resources appropriate for customer sites, while maintaining appropriate inventories of supplies.
• Meet regularly with Operations and Sales staff and in addition to customers monitor service delivery performance, identifying any deficiencies in delivery.
• Oversee the recruitment of staff, the training orientation of fresh staff and the continual development of fresh staff.
• Other duties as needed by company.

Qualifications

• 5-7 years progressive experience in multi-site commercial operations.
• Multi-site Commercial Janitorial, Snow & land Operations experience a MUST!
• A thorough working knowledge of the cleaning industry is also a MUST!
• Residential, Hotel or single site experienced persons need not apply.
• Effective communication skills both verbally and written ability to communicate effectively with building owners, senior management staff, clients, vendors, and staff.
• Effective problem solving, leadership, organizational and planning skills.
• Strong business development experience, skills, and ideas.