Director of Operations
DeVita & Hancock Hospitality · Hempstead, NY · 1 wk ago
ManagementFull-time
Key Responsibilities
- Oversee daily operations across current and future locations
- Lead and support New Store Openings from planning through post-opening stabilization
- Strengthen accountability, communication, and operational consistency across the business
- Monitor labor, food cost, guest experience, cleanliness, and controllable performance
- Identify operational gaps early and create clear action plans
- Protect the brand's culture, standards, and guest experience as the company grows
- Responsible for developing, mentoring Shift Leaders, and Cluster Managers.
Required Experience
- 4-5+ years multi-unit operations, Director of Ops.
- QSR Experience
- Proven New Store Opening experience is required
- Strong background in high-volume, fast-paced restaurant environments
- Experience leading store-level and multi-unit leadership teams
- Strong understanding of labor, food cost, P&L management, staffing, training, and operational controls
- Able to lead through change, and hold teams accountable
Ideal Candidate Profile
- A hands-on operator
- A strong people developer
- Comfortable spending time in stores, not behind a desk
- Direct, clear, and accountable
- Calm under pressure
- Obsessed with standards
- Strong in New Store Opening execution
- Able to scale systems without killing culture