Director of Catering Sales

About the role

Loews Chicago O'Hare is situated between vibrant Downtown Chicago and O'Hare International Airport, offering spacious and sophisticated accommodations, luxury amenities, and complimentary airport shuttle service for business and leisure travelers. Loews Hotels & Co, founded in 1960, operates iconic hotels and resorts across the U.S. with diverse, welcoming teams crafting exceptional experiences. This senior leadership role seeks a strategic, results-driven Director of Catering Sales to lead efforts to grow and elevate the catering business, actively sell and service events, develop innovative strategies, and expand market presence to position Loews Hotels as a premier destination for exceptional catering experiences. The ideal candidate is a visionary leader, relationship builder, strategic thinker, collaborative partner, effective communicator, and entrepreneurial spirit who inspires the team, strengthens client relationships, and drives revenue growth.

Responsibilities

• Actively prospect and sell local catering business, coordinating efforts across the sales team.
• Design customized site visit experiences that convert prospects into loyal clients.
• Plan, coordinate, and service all booked catering events, ensuring flawless execution.
• Lead training programs for Catering Managers to enhance skills and performance.
• Develop and implement annual catering sales strategies, including promotions and targeted initiatives.
• Represent the brand at local events to attract new business and strengthen community ties.
• Analyze sales performance and refine strategies to achieve revenue goals.
• Collaborate with culinary and Food & Beverage teams to create innovative menus and wedding packages.
• Partner with Brand and Public Relations teams to optimize marketing efforts and third-party website presence.
• Oversee Delphi space management to maximize revenue potential and maintain compliance.
• Forecast catering revenues accurately and manage budgets effectively.
• Conduct pre- and post-convention meetings to ensure client satisfaction and encourage rebooking.
• Solicit client feedback and implement plans to improve survey response rates.
• Partner with Financial Services to ensure efficient credit and billing processes.
• Attend internal meetings and contribute to special projects as assigned.
• Maintain regular attendance in conformance with