Director of Catering & Convention Services - Raleigh Marriott City Center

Responsibilities

• Maintain and grow key accounts through proactive outreach and high-touch service.
• Follow up on all leads and manage all tentative business to convert to definite bookings.
• Track and analyze lost business to identify trends and opportunities for improvement.
• Develop the annual catering sales budget and forecasting plans in collaboration with Sales and F&B.
• Aid in setting revenue goals by market segment and average check.
• Lead, train, and motivate the Catering Sales team; set team and individual performance goals.
• Ensure compliance with Concord’s Standard Operating Procedures and company policies.
• Analyze competitor offerings to maintain a competitive edge.
• Provide input on advertising, promotions, and internal marketing initiatives in coordination with corporate.
• Prepare and analyze regular reports including revenue tracking, turndown/cancellation trends, and performance forecasts.
• Maintain accurate records, including a competition analysis binder and up-to-date catering diary.
• Participate in hotel leadership meetings, MOD rotations, and sales strategy sessions.
• Conduct site tours and walk-throughs with prospective clients.
• Serve as a point of contact for high-profile or large-scale catered events.

Qualifications

• Proven experience in catering sales or event management, with a strong track record of revenue generation.
• Strong leadership skills with the ability to train, coach, and manage a successful team.
• Excellent communication, negotiation, and organizational skills.
• Proficient in Microsoft Office and event management software.
• Knowledge of hospitality market trends and competitive positioning.