Director of Catering

About the role

This role encompasses a stronger strategic and leadership role in addition to operational oversight and development responsibility. The Director of Events & Catering oversees the overall financial success of the Events and Catering departments, maintaining the highest level of service, sanitation and food quality standards at all times. The position requires making strategic, executive decisions affecting the operation, following the Client's culture and guidelines, the Health Department's regulations and Bon Appétit standards and expectations of hospitality, food quality, freshness and presentation.

Responsibilities

• Ensure success of all events and catered events managed by Bon Appetit
• Create and implement programmatic projects and SOPs
• Report as needed all Events and Catering program-related items to the RDM
• Meet Client and customers expectations of perceived value
• Hire, train and supervise Events and Catering managers
• Develop Events and Catering managers for the purpose of promoting from within
• Monitor Events and Catering uniforms, ensuring adherence to account policies
• Promote the Open Door Policy, ensuring the highest level of communication and understanding between all staff
• Handle staff conflicts or performance issues immediately, documenting coaching, counseling and/or disciplinary actions
• Discuss with RDM any areas of concern and/or performance issues; provide RDM with action plans and timelines for resolutions
• Follow Bon Appetit requirements as outlined in the Accounting Manual
• Generate a weekly and monthly financial analysis of the Events and Catering departments for review by the RDM, explaining variances to the budget
• Review weekly paperwork, signing off on the Events and Catering financial package
• Work with the Events and Catering managers on inventory control
• Create and keep an up-to-date Operation Manual
• Monitor and analyze Events and Catering payroll
• Perform PCard audits at least once a quarter
• Support Controller, addressing problematic areas
• Adhere to Health Department codes and OSHA and ADA regulations
• Monitor all Front of House sanitation standards, inspections and check lists
• Develop the Safety Team and conduct monthly safety meetings and inspections
• Report any injury and/or accident accurately and in a timely manner
• Manage outstanding injury claims
• Perform weekly sanitation inspections in all Events and Catering storage rooms, copying the Director of Operations
• Treat all guests and staff with care and respect
• Handle guest complaints immediately and professionally, putting the guest at ease and resolving the issues to their full satisfaction
• Co-chair weekly staff meeting with general manager and issue minutes of the meeting to all managers by Friday 2:00 PM
• Review and respond to all comment cards within 24 hours, documenting responses and copying the RDM and Client
• Teach Bon Appétit philosophy and culture, emphasizing food made from scratch, friendly and attentive service and a safe and clean environment
• Support management decisions while promoting a team spirit
• Perform any duties as assigned by the RDM and/or Corporate Management

Qualifications

• Minimum of four (4) years college education, bachelor's degree in Hotel/Restaurant Management preferred
• Previous hotel-related experience, progressive management experience in food and beverage operations
• Minimum of 3 years supervisory experience
• Able to speak clearly and listen attentively to staff, peers, supervisors, guests and client
• Computer skill with a working knowledge of Microsoft Word, Excel and Power Point
• Strong passion for great food
• General culinary knowledge of basic kitchen practices, protocols and procedures
• Ability to follow all Bon Appétit Health & safety standards

Pay

Salary: $110,000-120,000

Benefits

• Medical
• Dental
• Vision
• Life Insurance/ AD&D
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

This response is AI-generated, for reference only.