Director of Case Management
About the role
Humboldt Park Health is a 200-bed, acute care facility deeply committed to serving the Humboldt Park community since 1894. We provide patient-centered healthcare, focusing on quality of care, and offer comprehensive benefits including health coverage, life insurance, flexible spending accounts, a 403(b) retirement plan, and paid time off.
Responsibilities
Oversee efficient, effective day-to-day operations across the full continuum of care services.
Ensure departments and units have the staffing, resources, and support needed for high-quality service delivery.
Lead operational planning, workflow optimization, and performance oversight.
Maintain clear communication with internal teams and external partners to promote seamless care transitions.
Strengthen collaborative relationships across clinical departments, administrative teams, and community partners.
Enhance coordination of patient care through improved processes, standards, and shared accountability.
Establish, update, and oversee administrative policies, procedures, and regulatory activities.
Ensure compliance with all applicable healthcare standards.
Champion quality improvement and service excellence across all program areas.
Develop and manage the annual departmental budget and ensure responsible resource allocation.
Lead service line planning, long-range strategy, and organizational positioning efforts.
Design and implement business initiatives, cost-containment measures, and performance improvement strategies that support long-term sustainability.
Recruit, develop, and retain high-performing staff to support all continuum-of-care functions.
Promote a culture of trust, collaboration, accountability, and operational ethics.
Improve patient and client satisfaction through consistent service excellence and team engagement.
Requirements
3 to 5 years of progressive leadership experience in a healthcare setting.
Strong background in care coordination, patient flow, clinical operations, or related service lines.
Bachelor’s degree in Nursing or Social Work required; Master’s degree strongly preferred.
Proven ability to lead cross-functional teams, manage complex programs, and drive operational performance.
Qualifications
Bachelor’s degree in Nursing or Social Work required; Master’s degree strongly preferred.
Skills
Leadership skills
Care coordination
Operational management
Quality improvement
Strategic planning
Benefits
Comprehensive health coverage including medical, dental, and vision.
Employer-paid Life and AD&D Insurance.
Flexible Spending Account (FSA) options.
403(b) retirement plan with employer match.
Paid Time Off (PTO) that increases with years of service.
Education reimbursement, subject to eligibility.
Employee wellness programs.
Additional voluntary benefits.
Pay
Negotiable based on experience and qualifications.
Schedule
This position follows a full time schedule with hours varying. Flexibility may be required based on patient and operational needs.