Director of Campus Operations

Position Overview

The Director of Campus Operations at Galen College of Nursing provides leadership in managing operational support functions of the campus, enhancing the student experience, providing high-quality customer service, and meeting student and stakeholder needs.

Key Responsibilities

• Create cohesive teams and understand Galen processes to provide an excellent student experience.
• Successfully achieve key performance indicators, including enrollment, efficiency, student satisfaction, fiscal responsibility, service, and accreditation.
• Maintain open communication with campus and College leadership to enhance productivity, customer service, and maintain a positive working environment.
• Maintain familiarity with internal policies and procedures and abide by established regulatory guidelines.
• Handle operational and service-related complaints, solving problems as appropriate.
• Provide goal setting, coaching, and performance evaluation for operational support staff.
• Hire and terminate operational support staff, completing all appropriate documentation.
• Understand and manage campus level expenditures, including authorizing vendor payments and overseeing petty cash management, cash deposits and reconciliations.
• Schedule staffing and campus office hours to meet the needs of faculty and students, including approval of time off requests and bi-weekly time reporting.
• Oversee all processes involved in campus events, including graduation, orientation, open houses, and regulatory visits, in collaboration with Main Campus leadership as appropriate.
• Oversee campus safety and security, including disaster planning and emergency response.
• Perform other duties as needed to support the administrative services of the campus.

Position Requirements

• Education: Minimum of a Bachelor’s degree plus 5 years of senior operational experience, preferably in higher education. A Master’s Degree in a related field is preferred. Equivalent experience in lieu of a degree will be considered.
• Experience: Demonstrated leadership experience in oversight of operations, budgeting, business process design and managing in a growing and changing organization.
• Special Qualifications: Effectively able to build consensus among and prioritize needs of constituent groups. Independent judgment, strong analytical ability, with the ability to implement and manage processes and procedures. Excellent communication skills, ability to manage and develop employees, and communicate effectively in matrix management structure. Highly organized and possess ability to constantly multi-task between departments and projects.

Benefits

• Comprehensive medical coverage that covers many common services at no cost or for a low copay.
• Dental and vision benefits.
• Life and disability coverage.
• Flexible spending accounts.
• Supplemental health protection plans (accident, critical illness, hospital indemnity).
• Auto and home insurance.
• Identity theft protection.
• Legal counseling.
• Long-term care coverage.
• Moving assistance.
• Pet insurance.
• Consumer discounts through Abenity.
• Rollover assistance services.
• PREFERRED BANKING PARTNERSHIPS.
• Education assistance (tuition, student loan, certification support, dependent scholarships).
• Colleague recognition program.
• Time Away from Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence).
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.