Director of Campus Operations

Position Goal

Provide leadership in managing the operational support functions of the campus, ensuring policies and procedures and College brand standards are followed to enhance the student experience, provide the highest level of quality customer service, and ensure student and stakeholder needs are met.

Key Responsibilities

• Create cohesive teams and understand Galen processes to provide an excellent student experience.
• Successfully achieve key performance indicators, including: enrollment, efficiency, student satisfaction, fiscal responsibility, service, and accreditation.
• Maintain open communication with campus and College leadership in order to enhance productivity, customer service, and maintain a positive working environment.
• Maintain familiarity with internal policies and procedures and abide by established regulatory guidelines.
• Handle operational and service-related complaints, solving problems as appropriate.
• Provide goal setting, coaching, and performance evaluation for operational support staff.
• Hire and terminate operational support staff, completing all appropriate documentation.
• Understand and manage campus level expenditures, including authorizing vendor payments and overseeing petty cash management, cash deposits and reconciliations.
• Schedule staffing and campus office hours to meet the needs of faculty and students, including approval of time off requests and bi-weekly time reporting.
• Oversee all processes involved in campus events, including graduation, orientation, open houses, and regulatory visits, in collaboration with Main Campus leadership as appropriate.
• Oversee campus safety and security, including disaster planning and emergency response.
• Perform other duties as needed to support the administrative services of the campus.

Position Requirements

• Education: Minimum of a Bachelor’s degree plus 5 years of senior operational experience, preferably in higher education. A Master’s Degree in a related field is preferred. Equivalent experience in lieu of a degree will be considered.
• Experience: Demonstrated leadership experience in oversight of operations, budgeting, business process design and managing in a growing and changing organization.
• Special Qualifications: Effectively able to build consensus among and prioritize needs of constituent groups. Independent judgment, strong analytical ability, with the ability to implement and manage processes and procedures. Excellent communication skills, ability to manage and develop employees, and communicate effectively in matrix management structure. Highly organized and possess ability to constantly multi-task between departments and projects.

Benefits

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance, and more.
• Free counseling services and resources for emotional, physical, and financial well-being
• Tuition discounts
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance.