Director of Business Operations, CPG

About the role

You’ll work across Implementation, Customer Success, and Product to leverage deep technical and CPG industry knowledge, providing strategic guidance and support to existing customers. This ensures successful adoption and optimization of our software solutions.

Responsibilities

• Partner with the product development team to identify, prioritize, and define new software features based on CPG industry needs, market gaps, and client feedback.
• Serve as a primary CPG subject matter expert, translating complex business processes (cash application, deductions management, trade accruals, period close) into clear product requirements and user stories.
• Build and maintain relationships with key stakeholders at leading CPG companies, acting as a trusted advisor on business process optimization and technology solutions.
• Drive client success initiatives including implementation support, training, and ongoing consultation to maximize software ROI and strengthen customer retention.

Requirements

• 5+ years in Consumer Packaged Goods with demonstrated expertise in at least one of the following areas: General Accounting, A/R Accounting, Trade Management, Trade Optimization.
• Passion for being at the technology leading edge, driving automation and optimization of core CPG functions through innovative software solutions.
• Exposure to Trade Accounting.
• Strong understanding of complex deductions management workflows.
• Strong understanding of financial statements and accounting principles.
• Excited to work at our NYC Headquarters 5 days a week.

Benefits

• Equity
• Paid Relocation
• Unlimited PTO
• 401(K) through Vestwell
• Provided MacBook
• Fully Paid Health, Dental, and Vision plans
• Catered Lunches on Fridays
• Nightly Team Dinners for those staying past 6:30pm
• Unlimited coffee and snacks featuring our brands