Director of Business, Leisure & Entertainment Travel

Who we are

We love what we do and what we do is important! We believe that everyone should leave feeling better—this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole hotel. No one is more important than anyone else, and unless we are in it together, we can't create that special experience for our guests.

About the role

Gone are the days of salespeople sipping martinis and propping their feet up… The Director of Business, Leisure & Entertainment Travel is a multi-tasking machine with strong community relations and an excellent reputation amongst clients. They also support our hotel family and create an epic experience for our guests. Working with an awesome team and reporting to the Director of Sales, the Sales Manager will be responsible for prospecting clients and cultivating relationships. Using previous experience in the hotel sales arena, the Sales Manager is directly responsible for developing Business Travel, Group Events, and Travel Industry business to meet revenue goals.

Responsibilities

• Develop business and meet revenue goals through sales presentations, prospecting, sales calls, site inspections, client entertainment, and business travel.
• Identify new opportunities and respond authentically and professionally.
• Remain cool under pressure and specialize in problem-solving.
• Actively participate in networking organizations as a proud representative of Virgin Hotels.
• Maintain strong relationships to stay informed about supply, demand, and market fluctuations.
• Prepare and evolve quarterly action plans, targeting key accounts.
• Follow sales and catering guidelines to book the highest quality business.
• Cultivate reports and adhere to company rules and standards.
• Ensure timely responses to clients and proactive communication within the hotel.
• Develop professional selling skills through Virgin Hotels’ organized training programs and weekly refreshers.
• Prioritize customer relations to drive business growth.
• Comply with all safety and health department procedures, as well as all state and federal liquor laws.

Qualifications

• Current, legal, and unrestricted ability to work in the United States.
• Previous hospitality experience (e.g., hotels, bars, restaurants, nightclubs, or event spaces).
• Minimum 3–5 years of previous sales and supervisory experience.
• Ability to clearly and pleasantly communicate in English with clients, guests, vendors, teammates, and management, in person, in writing, and on the telephone.
• Proficient in Microsoft Teams, Outlook, Word, Excel, and PowerPoint.

Skills

• Great team player with the ability to create excellent working relationships across the group.
• Collaborative approach with all departments, particularly food & beverage, sales & marketing, and events.
• Ability to break down barriers and resolve potential conflicts swiftly and effortlessly.
• Strong communication and presentation skills at all levels of management.
• Creativity and innovation, with the ability to think outside the box.
• Ability to anticipate needs and over-deliver wherever possible.
• Strong problem-solving skills and the ability to think on your feet.
• Excellent customer relations, communication, presentation, and organization skills.
• Able to change direction and work on multiple projects simultaneously.
• Enthusiastic, passionate, and able to motivate others.
• Leadership ability consistent with Virgin Hotels’ Core Values: fun, innovative, original, personable, and striving to deliver high-quality and brilliant customer service.