Director of Business Development for Mobile Technical Services (MTS)

What this job involves

The Director of Business Development for Mobile Technical Services (MTS) is a newly created role responsible for identifying and developing growth opportunities across JLL's Mobile Technical Services platform. As the primary growth engine for MTS in North America, you will drive revenue expansion by cultivating new business within JLL's existing IFM account base and pursuing direct-to-client opportunities across multiple business sectors including commercial real estate, data centers, life sciences, healthcare, light industrial, financial services, and public institution sectors.

At JLL, we embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career — and in this role, you'll help shape the long-term commercial direction of MTS by identifying emerging market opportunities, evolving client needs, and scalable service offerings aligned to the future of technical sales.

Success requires balancing enterprise business development, strategic market insight, and close partnership with operations leadership to ensure scalable execution.

What your day-to-day will look like

• Business Development & Pipeline Management: Proactively identify and develop growth opportunities within JLL's IFM account portfolio and through direct-to-client outreach across North America
  Build and manage a robust, disciplined pipeline of qualified opportunities spanning all MTS service lines
  Qualify opportunities and transition advanced pursuits to JLL sales executives for deal closure, providing strategic support throughout
  Monitor market trends, competitive activity, and client needs to identify white space and emerging demand
  Represent MTS at industry events, conferences, and client forums to build market presence and generate leads
• Account & Sales Collaboration: Partner with JLL enterprise account teams and IFM leads to identify embedded growth opportunities and expand MTS service delivery within priority accounts
  Serve as a subject matter resource for sales executives — translating technical service capabilities into compelling, client-relevant value propositions
  Collaborate with account teams and MTS operations leadership to develop targeted growth plans for key clients and geographies
  Ensure smooth coordination between business development activity and service delivery teams during the transition from pursuit to contract
• Sales Enablement: Own and support the development and maintenance of MTS sales materials, including pitch decks, capability statements, proposal templates, and case studies
  Ensure materials accurately reflect MTS service lines and are current, compelling, and tailored for target client segments
  Track and report pipeline health, activity metrics, and market intelligence to inform leadership decision-making
  Support the development of pricing strategies and commercial frameworks for new and emerging service lines
• Growth Strategy & Market Development: Partner with the Global Head of MTS to define and execute North America growth strategy, including target markets, go-to-market approach, and expansion into emerging service domains such as EV infrastructure and smart building systems
  Translate strategy into concrete action — developing work plans, tracking progress, and driving accountability
  Identify opportunities to expand and evolve MTS capabilities in response to changing client expectations, workforce dynamics, and operational requirements
  Support the piloting and commercialization of new MTS service offerings

Required qualifications

• Bachelor's degree in Engineering, Business, Facilities Management, or a related field
• 10+ years of experience in business development, sales, or growth-oriented roles, with a background in facilities management, technical services, or commercial real estate
• Demonstrated success identifying and developing new business — either within large account portfolios or through direct client acquisition
• Experience supporting or working alongside an enterprise sales organization with a clear understanding of consultative selling and opportunity qualification
• Proven track record navigating complex, matrixed organizations and influencing senior operational and commercial stakeholders
• Working knowledge of hard technical services — mechanical, electrical, plumbing, and controls systems — sufficient to engage credibly with clients and internal delivery teams
• Strong analytical and strategic thinking with the ability to move from market insight to executable plan
• Excellent communication and presentation skills; comfortable engaging with both technical teams and executive decision-makers
• Proficiency in Microsoft Office Suite (PowerPoint, Excel, Word, Teams); familiarity with CRM tools and pipeline reporting

Preferred qualifications

• Advanced degree in Engineering, Business, Facilities Management, or a related field
• Experience piloting or commercializing new service offerings in facilities management or technical services
• Knowledge of emerging technical domains such as EV infrastructure, smart building systems, or building automation technologies
• Track record of successful collaboration across global, matrixed organizations where teamwork and relationship-building drive results