Director of Technical Services
for section headings: e.g., About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We have salary range and benefits details. So we can have Pay
with salary range, and Benefits
with benefits list. Also we have Qualifications (education, skills/competencies, core expertise etc). The posting includes many bullet-like items under Skills/Competencies and Core Expertise etc. We need to use - for any list of duties/requirements/benefits. For prose use
. We need to preserve all substantive info, not invent or summarize away detail. Remove boilerplate: EEO, etc. Also remove application instructions (none). Remove duplicated lines. Also need to include sections only when posting has real specific content. So we will have sections: Pay, Benefits, Qualifications (maybe split into Education, Skills/Competencies, Experience?), Responsibilities, Position Description? Actually we have "POSITION DESCRIPTION" and "RESPONSIBILITIES INCLUDE". Also "AGENCY SUMMARY". The instructions: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). They suggest we can use those headings if content exists. We have Pay, Benefits, Qualifications (education, skills/competencies, experience), Responsibilities. Also maybe "About the role" could be position description/agency summary. But we should not create headings with filler. We'll include sections: Pay, Benefits, Qualifications, Responsibilities, Position Description (maybe as About the role). However they said prefer a few substantive sections over many thin ones. Could combine Position Description and Responsibilities? But they are distinct. We'll include: Pay, Benefits, Qualifications, Responsibilities, About the role (using agency summary + position description). Ensure we don't repeat job title as heading. No Job ID.
We need to output only HTML fragment, no /. Use
for each section heading. Inside each, use
for prose,
- for lists.
We must preserve all substantive information. That's a lot. We need to include salary range, benefits list (healthcare, education perks, financial security, work-life balance, family care). For qualifications: Education bullet, Skills/Competencies list (many items), Core Expertise list (many items), Experience list (minimum 10 years etc). Also maybe "Core Expertise" etc are part of qualifications; we can combine into one qualifications section with subheadings? But we cannot add extra headings beyond allowed? The instruction says use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but suggests those as examples. Safer to stick to those headings. We could have Qualifications heading and inside we can have paragraphs and lists that include education, skills, core expertise, experience. Could separate with
headings like Education: but that's not a heading. That's okay.
Similarly Responsibilities heading with list of responsibilities.
About the role heading could contain agency summary and position description.
We must not include boilerplate like EEO etc. Remove duplicated lines.
Let's extract content.
Salary & Benefits:
- Salary range: $160,000 - $180,000 per year depending on relevant education, experience, and licensure.
- Benefits: Healthcare: Comprehensive medical (free option available), dental, vision & FSAs
- Education Perks: 50% CWRU MSW tuition discount & free supervision for licensed roles
- Financial Security: 403(b) retirement plan with employer match
- Work-Life Balance: Generous PTO, paid holidays, and 24/7 EAP support
- Family Care: Fertility/IVF coverage, childcare FSA, and pet insurance
We'll put Pay section with salary range as
. Benefits section with list.
Qualifications:
Education: Bachelor's degree in Information Technology, Computer Science, Health Informatics, Business Administration strongly preferred; yet can be offset with 8+ years of experience.
Skills/Competencies: list items (many). We'll capture each as
- .
Core Expertise: list items (many). We'll capture each as
- .
Experience: Minimum of 10 years of progressive IT infrastructure experience, with at least 5 years in a senior leadership role with direct management of multiple teams or departments.
- Demonstrated experience managing cybersecurity operations and leading organizational response to security incidents in a healthcare or regulated environment.
- Track record of building and executing multi-year infrastructure roadmaps that deliver measurable improvements in reliability, security, and cost efficiency
- Experience managing annual IT budgets, including capital planning and vendor contract negotiation.
We'll include these as list.
Responsibilities: many items under RESPONSIBILITIES INCLUDE. We'll list each as
- .
About the role: Agency Summary + Position Description.
Agency Summary: Wingspan Care Group is a nonprofit administrative and management organization that provides a united, community-based network of services so member agencies can focus on mission-related goals. Our innovative model is designed to promote sustainability and advancement among its partner agencies by streamlining operations and eliminating redundancies – resulting in improvements to the delivery of direct service operations.
Position Description: The Director of Technical Services is a senior IT leadership role, reporting directly to the Chief Information Officer. This position holds full accountability for the strategy, design, build, testing, and ongoing operations of the organization's entire technical infrastructure — encompassing networks, telecommunications, servers, storage, cloud services, cybersecurity, end-user computing, and the IT Help Desk. The Director ensures all technology tools and platforms — including firewalls, intrusion prevention systems (IPS), data loss prevention (DLP), Microsoft 365, email systems, structured cabling, and related infrastructure — are secure, reliable, and aligned with clinical and business needs. This role carries full accountability for all related operating and capital budgets, vendor and contract management, regulatory compliance, and the development of a high-performing multi-department team. This position is 100% in office in Shaker Heights, OH.
We'll combine into prose.
Now ensure we don't include any boilerplate like "Wingspan Care Group (“Wingspan”) is the not-for-profit parent company..." That's part of agency summary? Actually after position description there is extra paragraph: "Wingspan Care Group (“Wingspan”) is the not-for-profit parent company of Applewood Centers, Inc., Bellefaire Jewish Children’s Bureau, Bluestone Child & Adolescent Psychiatric Hospital, and Lifeworks. The mission of Wingspan is to provide organizational efficiencies at the operational, administrative, and fiscal levels for its subsidiary agencies so that they may focus on their respective missions. Wingspan is an Equal Opportunity Employer. Wingspan’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. Wingspan also prohibits harassment of applicants or employees based on any of these protected categories."
We need to remove EEO boilerplate. Also remove the part about being parent company? That might be substantive? It's describing the organization; could be considered part of agency summary. The earlier agency summary already described mission. The extra paragraph includes mission again and EEO. We can keep the mission part but remove EEO lines. The mission sentence: "The mission of Wingspan is to provide organizational efficiencies at the operational, administrative, and fiscal levels for its subsidiary agencies so that they may focus on their respective missions." That's substantive. We can keep that. The parent company list maybe also substantive. We'll keep that as part of agency summary.
Thus agency summary paragraph: "Wingspan Care Group is a nonprofit administrative and management organization that provides a united, community-based network of services so member agencies can focus on mission-related goals. Our innovative model is designed to promote sustainability and advancement among its partner agencies by streamlining operations and eliminating redundancies – resulting in improvements to the delivery of direct service operations. Wingspan Care Group (“Wingspan”) is the not-for-profit parent company of Applewood Centers, Inc., Bellefaire Jewish Children’s Bureau, Bluestone Child & Adolescent Psychiatric Hospital, and Lifeworks. The mission of Wingspan is to provide organizational efficiencies at the operational, administrative, and fiscal levels for its subsidiary agencies so that they may focus on their respective missions."
We'll omit the EEO lines.
Now produce HTML.
Structure:
Pay
The salary range is $160,000 - $180,000 per year depending on relevant education, experience, and licensure.
Benefits
- Healthcare: Comprehensive medical (free option available), dental, vision & FSAs
- Education Perks: 50% CWRU MSW tuition discount & free supervision for licensed roles
- Financial Security: 403(b) retirement plan with employer match
- Work-Life Balance: Generous PTO, paid holidays, and 24/7 EAP support
- Family Care: Fertility/IVF coverage, childcare FSA, and pet insurance
Qualifications
Education: Bachelor's degree in Information Technology, Computer Science, Health Informatics, Business Administration strongly preferred; yet can be offset with 8+ years of experience.
Skills/Competencies:
- Demonstrated executive-level leadership presence with the ability to influence and build consensus among diverse organizational stakeholders.
- Expertise in enterprise data management, data warehousing, business intelligence, and analytics platforms (e.g., Tableau, Power BI, SQL-based data warehouses).
- Demonstrated proficiency with Microsoft 365 enterprise administration including Exchange Online, Teams, SharePoint, Intune, and Azure Active Directory/Entra ID.
- Strong working knowledge of structured cabling standards, data center operations, and physical infrastructure management.
- Thorough understanding of ITSM frameworks (ITIL) and service desk management principles including SLA design and performance measurement
- Strong financial acumen with demonstrated ability to manage complex operating and capital budgets in a healthcare environment.
- Superior customer service orientation with a track record of building trusted partnerships with clinical, operational, and financial leaders.
- Proven ability to recruit, develop, and retain high-performing technical and operational teams.
- Strong analytical and problem-solving capabilities with a data-driven approach to decision-making.
- Working knowledge of healthcare regulatory requirements including HIPAA, 21st Century Cures Act, and CMS interoperability rules.
- Core Expertise: Possess skill, knowledge and abilities to perform the essential duties of their role; keeps knowledge up to date.
- Independent Judgment: Demonstrate ability to perform job responsibilities with a high degree of initiative and independent judgment.
- Cultural Competency: Demonstrate awareness, sensitivity and skills in working professionally with diverse individuals, groups and communities who represent various cultural and personal background and characteristics.
- Interpersonal Communication: Communicate clearly using verbal, nonverbal, and written skills in a professional context; demonstrates clear understanding and use of professional language. Exceptional verbal and written communications skills; ability to present technical and strategic information at the C-suite and board level.
- Professional & Ethical Conduct: Adhere to professional values such as honesty, personal responsibility, and accountability; Applies ethical
. We need to preserve all substantive info, not invent or summarize away detail. Remove boilerplate: EEO, etc. Also remove application instructions (none). Remove duplicated lines. Also need to include sections only when posting has real specific content. So we will have sections: Pay, Benefits, Qualifications (maybe split into Education, Skills/Competencies, Experience?), Responsibilities, Position Description? Actually we have "POSITION DESCRIPTION" and "RESPONSIBILITIES INCLUDE". Also "AGENCY SUMMARY". The instructions: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). They suggest we can use those headings if content exists. We have Pay, Benefits, Qualifications (education, skills/competencies, experience), Responsibilities. Also maybe "About the role" could be position description/agency summary. But we should not create headings with filler. We'll include sections: Pay, Benefits, Qualifications, Responsibilities, Position Description (maybe as About the role). However they said prefer a few substantive sections over many thin ones. Could combine Position Description and Responsibilities? But they are distinct. We'll include: Pay, Benefits, Qualifications, Responsibilities, About the role (using agency summary + position description). Ensure we don't repeat job title as heading. No Job ID. We need to output only HTML fragment, no /. Use
for each section heading. Inside each, use
for prose,
- for lists.
We must preserve all substantive information. That's a lot. We need to include salary range, benefits list (healthcare, education perks, financial security, work-life balance, family care). For qualifications: Education bullet, Skills/Competencies list (many items), Core Expertise list (many items), Experience list (minimum 10 years etc). Also maybe "Core Expertise" etc are part of qualifications; we can combine into one qualifications section with subheadings? But we cannot add extra headings beyond allowed? The instruction says use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but suggests those as examples. Safer to stick to those headings. We could have Qualifications heading and inside we can have paragraphs and lists that include education, skills, core expertise, experience. Could separate with
headings like Education: but that's not a heading. That's okay. Similarly Responsibilities heading with list of responsibilities. About the role heading could contain agency summary and position description. We must not include boilerplate like EEO etc. Remove duplicated lines. Let's extract content. Salary & Benefits: - Salary range: $160,000 - $180,000 per year depending on relevant education, experience, and licensure. - Benefits: Healthcare: Comprehensive medical (free option available), dental, vision & FSAs - Education Perks: 50% CWRU MSW tuition discount & free supervision for licensed roles - Financial Security: 403(b) retirement plan with employer match - Work-Life Balance: Generous PTO, paid holidays, and 24/7 EAP support - Family Care: Fertility/IVF coverage, childcare FSA, and pet insurance We'll put Pay section with salary range as
. Benefits section with list. Qualifications: Education: Bachelor's degree in Information Technology, Computer Science, Health Informatics, Business Administration strongly preferred; yet can be offset with 8+ years of experience. Skills/Competencies: list items (many). We'll capture each as
- . Core Expertise: list items (many). We'll capture each as
- . Experience: Minimum of 10 years of progressive IT infrastructure experience, with at least 5 years in a senior leadership role with direct management of multiple teams or departments. - Demonstrated experience managing cybersecurity operations and leading organizational response to security incidents in a healthcare or regulated environment. - Track record of building and executing multi-year infrastructure roadmaps that deliver measurable improvements in reliability, security, and cost efficiency - Experience managing annual IT budgets, including capital planning and vendor contract negotiation. We'll include these as list. Responsibilities: many items under RESPONSIBILITIES INCLUDE. We'll list each as
- .
About the role: Agency Summary + Position Description.
Agency Summary: Wingspan Care Group is a nonprofit administrative and management organization that provides a united, community-based network of services so member agencies can focus on mission-related goals. Our innovative model is designed to promote sustainability and advancement among its partner agencies by streamlining operations and eliminating redundancies – resulting in improvements to the delivery of direct service operations.
Position Description: The Director of Technical Services is a senior IT leadership role, reporting directly to the Chief Information Officer. This position holds full accountability for the strategy, design, build, testing, and ongoing operations of the organization's entire technical infrastructure — encompassing networks, telecommunications, servers, storage, cloud services, cybersecurity, end-user computing, and the IT Help Desk. The Director ensures all technology tools and platforms — including firewalls, intrusion prevention systems (IPS), data loss prevention (DLP), Microsoft 365, email systems, structured cabling, and related infrastructure — are secure, reliable, and aligned with clinical and business needs. This role carries full accountability for all related operating and capital budgets, vendor and contract management, regulatory compliance, and the development of a high-performing multi-department team. This position is 100% in office in Shaker Heights, OH.
We'll combine into prose.
Now ensure we don't include any boilerplate like "Wingspan Care Group (“Wingspan”) is the not-for-profit parent company..." That's part of agency summary? Actually after position description there is extra paragraph: "Wingspan Care Group (“Wingspan”) is the not-for-profit parent company of Applewood Centers, Inc., Bellefaire Jewish Children’s Bureau, Bluestone Child & Adolescent Psychiatric Hospital, and Lifeworks. The mission of Wingspan is to provide organizational efficiencies at the operational, administrative, and fiscal levels for its subsidiary agencies so that they may focus on their respective missions. Wingspan is an Equal Opportunity Employer. Wingspan’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. Wingspan also prohibits harassment of applicants or employees based on any of these protected categories."
We need to remove EEO boilerplate. Also remove the part about being parent company? That might be substantive? It's describing the organization; could be considered part of agency summary. The earlier agency summary already described mission. The extra paragraph includes mission again and EEO. We can keep the mission part but remove EEO lines. The mission sentence: "The mission of Wingspan is to provide organizational efficiencies at the operational, administrative, and fiscal levels for its subsidiary agencies so that they may focus on their respective missions." That's substantive. We can keep that. The parent company list maybe also substantive. We'll keep that as part of agency summary.
Thus agency summary paragraph: "Wingspan Care Group is a nonprofit administrative and management organization that provides a united, community-based network of services so member agencies can focus on mission-related goals. Our innovative model is designed to promote sustainability and advancement among its partner agencies by streamlining operations and eliminating redundancies – resulting in improvements to the delivery of direct service operations. Wingspan Care Group (“Wingspan”) is the not-for-profit parent company of Applewood Centers, Inc., Bellefaire Jewish Children’s Bureau, Bluestone Child & Adolescent Psychiatric Hospital, and Lifeworks. The mission of Wingspan is to provide organizational efficiencies at the operational, administrative, and fiscal levels for its subsidiary agencies so that they may focus on their respective missions."
We'll omit the EEO lines.
Now produce HTML.
Structure:
Pay
The salary range is $160,000 - $180,000 per year depending on relevant education, experience, and licensure.
Benefits
- Healthcare: Comprehensive medical (free option available), dental, vision & FSAs
- Education Perks: 50% CWRU MSW tuition discount & free supervision for licensed roles
- Financial Security: 403(b) retirement plan with employer match
- Work-Life Balance: Generous PTO, paid holidays, and 24/7 EAP support
- Family Care: Fertility/IVF coverage, childcare FSA, and pet insurance
Qualifications
Education: Bachelor's degree in Information Technology, Computer Science, Health Informatics, Business Administration strongly preferred; yet can be offset with 8+ years of experience.
Skills/Competencies:
- Demonstrated executive-level leadership presence with the ability to influence and build consensus among diverse organizational stakeholders.
- Expertise in enterprise data management, data warehousing, business intelligence, and analytics platforms (e.g., Tableau, Power BI, SQL-based data warehouses).
- Demonstrated proficiency with Microsoft 365 enterprise administration including Exchange Online, Teams, SharePoint, Intune, and Azure Active Directory/Entra ID.
- Strong working knowledge of structured cabling standards, data center operations, and physical infrastructure management.
- Thorough understanding of ITSM frameworks (ITIL) and service desk management principles including SLA design and performance measurement
- Strong financial acumen with demonstrated ability to manage complex operating and capital budgets in a healthcare environment.
- Superior customer service orientation with a track record of building trusted partnerships with clinical, operational, and financial leaders.
- Proven ability to recruit, develop, and retain high-performing technical and operational teams.
- Strong analytical and problem-solving capabilities with a data-driven approach to decision-making.
- Working knowledge of healthcare regulatory requirements including HIPAA, 21st Century Cures Act, and CMS interoperability rules.
- Core Expertise: Possess skill, knowledge and abilities to perform the essential duties of their role; keeps knowledge up to date.
- Independent Judgment: Demonstrate ability to perform job responsibilities with a high degree of initiative and independent judgment.
- Cultural Competency: Demonstrate awareness, sensitivity and skills in working professionally with diverse individuals, groups and communities who represent various cultural and personal background and characteristics.
- Interpersonal Communication: Communicate clearly using verbal, nonverbal, and written skills in a professional context; demonstrates clear understanding and use of professional language. Exceptional verbal and written communications skills; ability to present technical and strategic information at the C-suite and board level.
- Professional & Ethical Conduct: Adhere to professional values such as honesty, personal responsibility, and accountability; Applies ethical