Director of Technical Services

About the role

We are seeking a Director of Technical Operations to work on service technology in Small Business Services. This is a high-impact director-level position that combines technical leadership, project orchestration, and cross-functional coordination to drive business outcomes through innovation and client obsession.

Responsibilities

• Technical Project & Portfolio Management: Manage the intake and prioritization of data science, tools, and feature requests from internal stakeholders; Define scope, refine requirements, and establish success criteria for technical projects; Partner with product owners to deliver; Provide thoughtful analysis that tells us what outcomes our work is providing, and where we need to double down; Maintain visibility into the portfolio of ongoing technical projects and ensure strategic alignment
• Cross-Functional Product Coordination: Partner with the Service Technology Engineering team to translate business needs into technical solutions; Act as a product strategist (not a product owner managing backlogs, but a strategic advisor on technical direction); Collaborate with