Director of Back of House Services

About the role

The kitchen is the engine of the restaurant. The Director of BOH Services is on our leadership team as a forward-thinking partner and leader of food preparation in the restaurant. This Director's first responsibility is to ensure that all Chick-fil-A quality requirements are met all day, every day. They oversee the Back of House (BOH) organization, production and cleanliness. This leader must have a passion for people, great food, and an eye for excellence; always ensuring that the mission statement of the restaurant (To serve quality food in a fast, clean and friendly environment while enriching the lives of our guests through genuine care) is being lived out.

Responsibilities

• Meet with Executive Leadership Team weekly
• Embody & share Chick-fil-A Vision, Values, & Corporate Purpose to your team
• Embody & share Operator's vision to your team
• Continuously coach your team
• Weekly meetings with Kitchen Managers and Team Leaders to provide direction, evaluate performance and encourage
• Continuously develop yourself - book on Leadership or Personal Growth per quarter
• Collaborate with other Directors on how the kitchen supports the overall vision and growth plan of the restaurant.
• Hold your team accountable for their responsibilities
• Complete evaluations for all Managers on your team on schedule (30:60:90:90) and ensure Team Leader and Team Member evaluations are complete on time
• Coaching the behaviors of all Managers, Team Leaders and Team Members who work in the kitchen. Those behaviors include but are not limited to: Sense of urgency that creates surprisingly fast speed of service; Attention to detail that ensure a refreshingly clean environment; Execution of systems that ensure a refreshingly clean environment; Maintaining a work environment that ensures and promotes food safety; Vigilant attention to the organization and appearance of the kitchen