Director of Audio Visual

About the role

The Director of Audio Visual is responsible for overseeing audio visual services within a hospitality venue environment. This role includes leading daily venue AV operations, maintaining strong relationships with venue partners, clients, and internal teams, supporting sales efforts, coordinating equipment and labor scheduling, training and supporting team members, managing equipment inventory, ensuring accuracy in billing and accounting, reviewing financial reports, promoting customer service, and maintaining a safe work environment.

Responsibilities

• Oversee the overall management of audio visual services within a hospitality venue environment.
• Lead daily venue AV operations to ensure events are executed successfully and in alignment with ON Services standards.
• Maintain strong working relationships with venue partners, property leadership, clients, and internal teams.
• Support sales efforts, account management, property relations, and client service initiatives.
• Cook up equipment and labor scheduling to meet event and operational needs.
• Train, mentor, coach, and support direct reports and on-site team members.
• Manage equipment inventory, quality control, and proper care of audio visual assets.
• Ensure billing, accounting, and operational documentation are accurate and completed in accordance with company guidelines.
• Review and understand financial reports to support process improvement, cost control, and profitability.
• Apply knowledge of business operations, including profit and loss, inventory control, and logistics, to support venue performance.
• Promote exemplary customer service to venue partners, clients, guests, and internal teams.
• Maintain a professional image and represent ON Services positively at all times.
• Support and maintain a safe, clean, and healthy work environment.
• Complete required daily paperwork, reporting, and ON Site training.
• Absorb additional operational, leadership, and venue support duties as needed.

Requirements

• High school diploma or GED required.
• Minimum of six years of experience in in-house audio visual services, venue services, event production, or a related field.
• Prior leadership experience within a hospitality, venue, audio visual, or event production environment.
• Strong understanding of audio visual operations, event execution, equipment coordination, and client service.
• Knowledge of business operation fundamentals, including profit and loss, inventory control, and logistics.
• Strong communication, organization, and problem-solving skills.
• Strong attention to detail and ability to manage deadlines in a fast-paced environment.
• Ability to read, understand, and use financial and operational reports to support business decisions.
• Proficiency with basic computer systems, including Microsoft Office.
• Ability to communicate clearly in English, both verbally and in writing.
• Ability to operate office and audio visual equipment as needed.
• Ability to lift and carry up to 50 pounds as needed.
• Ability to work a flexible schedule based on event and business needs, including evenings, weekends, and holidays as required.

Preferred Qualifications

• Bachelor’s degree preferred.
• Background in music, recording, audio visual technology, computers, hospitality, or a related technical field preferred.
• Experience managing hospitality venue AV services preferred.
• Experience with employee coaching, training, performance management, and team development preferred.
• Fluency in a second language is helpful.

Physical Requirements and Work Environment

• This role requires physical mobility, including sitting, standing, walking, stooping, climbing, crawling, grasping, writing, repetitive motions, bending, listening, and the ability to use applicable hearing and vision functions.
• Must have finger dexterity to operate office equipment, computers, and audio visual equipment as needed.
• Must be able to lift and carry up to 50 pounds as needed.
• Work may be performed indoors and outdoors depending on venue and event needs.
• Must be able to work well under deadlines, adapt to changing priorities, and perform effectively in high-pressure event environments.

What We Offer

• Comprehensive medical, dental, and vision insurance options, including HSA and FSA plans.
• 401(k) retirement plan with company match.
• Company-paid life insurance and short-term disability.
• Voluntary benefits including long-term disability, accident, critical illness, and hospital indemnity coverage.
• Paid time off, including vacation and holidays.
• Employee Assistance Program, legal support, and identity protection services.