Director of Advisory Services

Key Responsibilities

• Lead, coach, develop, and grow a team of 15 FRC Advisors delivering our 144-point implementation framework to clients
• Set performance standards, conduct call reviews, and build advisor development paths
• Drive consistent execution quality across every client engagement
• Recruit, onboard, and ramp new advisors as the team scales
• Own client retention, satisfaction, and outcome reporting across the FRC book
• Build the systems that track client progress against the 144-point framework
• Identify at-risk accounts early and deploy interventions before churn happens
• Convert successful clients into case studies, testimonials, and referrals
• Direct the specialist bench (CRM, data tracking, workflows, media buying, landing pages) that supports FRC clients
• Ensure office hours are high-signal, well-attended, and tightly aligned to client implementation needs
• Coordinate specialist deployment against client demand and advisor requests

Qualifications

• Proven leadership experience managing client-facing advisory, consulting, and customer success teams
• Track record building systems, standards, and accountability structures that scale
• Strong command of Sales, Marketing and Revenue Operations
• Experience coaching and developing high-performing individual contributors
• Operator mindset, able to own outcomes and move fast without sacrificing quality
• Experience with CRM platforms (HubSpot, Salesforce, or similar), marketing automation, and revenue operations tooling
• Background managing P&L or delivery margin for a service line
• Experience converting client outcomes into marketable proof (case studies, testimonials, ROI data)

KEY SUCCESS METRICS

• Every FRC Advisor operates against a clear, measurable performance standard
• Client retention and NPS improve quarter-over-quarter
• Office Hours becomes a defining differentiator in FRC’s value proposition
• The 144-point framework is delivered with consistency across all 15 advisors
• A pipeline of named client wins (specific dollar outcomes, specific timeframes) flows steadily to Marketing
• The Director of Advisory Services role becomes the operational backbone of FRC