Director of Advising (Academic Advising Leader)

Department Specific Responsibilities

• Oversees advising operations, manages complex and escalated student cases, and provides leadership over advising performance and standards to ensure high-quality, consistent, and proactive support across a rapidly growing and increasingly complex program portfolio.
• Supports the operational infrastructure, staffing coordination, and advising standards needed to sustain this growth while strengthening student satisfaction, persistence, and graduation outcomes.
• Focuses on advising operations within Kelley Direct.
• Reports to the Executive Director.

General Responsibilities

• Establishes short-term operational objectives in alignment with long-term goals.
• Provides day-to-day operational management of staff and/or academic advising projects and programming.
• Identifies operational issues and/or areas of improvement and implements solutions to improve processes and/or operational efficiency.
• Analyzes and monitors performance of staff; establishes work priorities, contributes to performance reviews, and informs corrective action as needed.
• Ensures adequate staffing and effective scheduling; participates and informs employment decisions for staff.
• Provides direct supervision and oversight of staff and/or advising activities; impacts, and is held accountable for, the performance of team and/or staff.
• Safeguards and maintains the confidentiality of student records.

Qualifications

• Required: Master's degree in higher education student affairs, counseling, or related field.
• Required: 2 years in student affairs, teaching, academic advising, or related field.

Skills

• Proficient written and verbal communication skills.
• Maintains a high degree of professionalism.
• Demonstrates time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Excellent organizational skills.
• Excellent collaboration and team building skills.
• Effectively coaches and delivers constructive feedback.
• Instills commitment to organizational goals.

Benefits

Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)