Director, Academic Advising

Responsibilities

• Provides leadership and supervision to a diverse population of advising staff, including regular contact regarding performance and professional growth.
• Implements institutional or departmental strategic priorities related to retention, completion, and student engagement.
• Counsels, advises, or supports individuals through individual and group sessions to address complex academic concerns and provide guidance.
• Editsuates individuals on institutional resources, policies, procedures, and expectations.
• Implements solutions, including technology, to promote efficiency, access, and success.
• Completes required professional development and training annually and facilitates training for the advising team.
• Supports department-wide and student services initiatives at a leadership level.
• Maintains accurate documentation and records in compliance with institutional, accreditation, and federal requirements.
• Collaborates with departments and colleagues to increase engagement, retention, and success, especially for at-risk populations.
• Provides appropriate referrals for personal, social, and/or academic concerns that may impair success.
• Upholds confidentiality and complies with institutional policies, accreditation standards, and federal regulations.
• Assists with planning and coordination of events such as Orientation, Graduation, and recruitment workshops.
• Maintains tools, systems, or resources (such as CRM or SIS platforms) necessary to effectively perform job duties.
• Remains current on relevant state and federal guidelines, emerging best practices, and research related to the role.
• Collaborates with College Leadership and the Provost.

Requirements

• Strong interpersonal, communication, and public presentation skills.
• Ability to establish and maintain effective working relationships with students, faculty, staff, and external partners.
• Ability to communicate clearly and professionally in verbal and written formats.
• Knowledge of the role’s function in supporting learning, access, and success through proactive advising models.
• Ability to use technology to support services, including Microsoft Office, student information systems, and data analytics platforms.

Skills

• Strong interpersonal, communication, and public presentation skills.
• Ability to establish and maintain effective working relationships with students, faculty, staff, and external partners.
• Ability to communicate clearly and professionally in verbal and written formats.
• Knowledge of the role’s function in supporting learning, access, and success through proactive advising models.
• Ability to use technology to support services, including Microsoft Office, student information systems, and data analytics platforms.

Education & Experience

• Education or Training: Master’s degree in Counseling, Higher Education Administration, Student Development, Education or a related field is required.
• Experience: A minimum of six (6) years of experience in academic advising or student services is required; at least two (2) years of supervisory or leadership experience in a higher education environment is preferred.

Equal Employment Opportunity Statement

Cheapattanooga College MDTC is an Equal Opportunity Employer. We are committed to fostering an inclusive and diverse workplace. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic, in accordance with applicable federal, state, and local laws.