Director, Network Procurement Operations

About the Role

The Director Procurement Operations and Data Integrity (PODI) is responsible for all operations related to the procurement lifecycle, including working with customers in requisitioning and procuring goods, equipment, and services across WMCHealth. This role ensures processes minimize disruptions and errors, such as match exceptions and open POs, by collaborating with vendors and finance. The Director also manages technology and analytics related to the procurement lifecycle, including ERP functional maintenance, data integrity, and data library maintenance.

This position leads the development of Procurement information systems and application programs, identifies opportunities to standardize data and processes using technology, and ensures the integrity of system data, reporting, and collaboration related to purchasing and payables policy, compliance, training, and other Procurement technologies. The role collaborates with Accounts Payable (AP), Information Technology (IT), Information Security (ISD), and other departments to implement and maintain systems, ensuring continuous development and enhancement of Procurement technologies.

The Director leads a team managing escalated end-user issues, supplier library data, item library data, electronic catalogs, contract pricing changes, and enterprise-wide procurement analytics to influence business strategies, improve processes, and identify cost savings opportunities. This role also oversees staff management and ensures administrative compliance with all applicable laws and policies.

Responsibilities

• Adhere to and support the overall Mission, Vision, and Strategies of WMCHealth.
• Accountable for accurate and efficient purchase order workflow from approved order requisition to receipt, including timely resolution of delays and logistical challenges.
• Design, monitor, and ensure sourcing and procurement system, item library, procedures, and activities.
• Maintain oversight of the complete procurement lifecycle, including requisitioning, purchase order creation and management, and customer notification.
• Monitor procurement activities to ensure system policy and contract compliance, and system financial integrity; review requisitions and purchase orders prepared by division staff.
• Oversee communication with customers on the status of purchase orders.
• Lead the procurement operations data integrity team, ensuring the integrity of systems and applications supporting Procurement and Accounts Payable functions.
• Lead the development of Procurement systems and applications, identifying opportunities to standardize data and processes using technology.
• Provide cross-functional expertise and act as a liaison between procurement users, end users, and IT/Tech support teams; serve as an application expert.
• Lead the development, implementation, and testing of system-wide Procurement and AP tools/systems.
• Direct day-to-day monitoring, supplier and item library data management, and analysis and resolution of end-user inquiries; establish guidelines and escalation criteria for routing inquiries.
• Identify and assess existing procurement technology and analytics; identify new technology needs and internal/external resources to meet them.
• Employ strong influence and change management skills to communicate a compelling case for change.
• Recruit, develop, and retain staff to execute work efficiently and effectively in support of goals while maintaining accountability.
• Create a culture of high performance and service throughout the Supply Chain.
• Eliminate barriers and resolve escalated procurement issues; champion a culture of continuous improvement within the PODI function.
• Perform additional duties and projects as assigned.

Requirements

• 5+ years of experience as a Manager or in a senior managerial role.
• Strong management skills with the ability to lead cohesive and productive teams.
• Strong interpersonal skills with the ability to communicate diplomatically and tactfully at all levels of management.
• Demonstrated experience managing one or more departments.
• Excellent analytical ability, including interpreting data and developing actionable recommendations.
• Excellent planning ability, including identifying critical success factors, key obstacles, and risks.
• Focus on key outcomes, not just processes or activities.
• Demonstrated ability to identify and balance the interests of a variety of key stakeholders.

Qualifications

• Master’s degree preferred; Bachelor’s degree required (three years of experience may substitute for candidates with significant healthcare supply chain, procurement, or strategic sourcing experience).
• Relevant certification and/or Lean certification preferred.
• Superior interpersonal, communication, team-development, and consensus-building skills.
• Thorough knowledge of regulations, policies, procedures, and objectives related to healthcare procurement and administration.
• Good knowledge of organizational and administrative processes in a large hospital setting.
• Ability to identify, recognize, and develop solutions to operational and administrative problems.
• Ability to organize and analyze data, draw conclusions, and prepare analytical reports.
• Ability to establish and maintain effective working relationships with medical, administrative, and clerical personnel.
• Ability to design effective questionnaires, reporting procedures, and statistical tables.
• Ability to communicate effectively both orally and in writing.
• Ability to comprehend and carry out written and oral instructions.
• Proficiency in using computer applications for work assignments.
• Ability to read, write, speak, understand, and communicate sufficiently to perform the essential duties of the position.
• Sound professional judgment, tact, integrity, initiative, thoroughness, dependability, and resourcefulness.
• Physical condition commensurate with the demands of the position.