Director, Network Operations

Essential Functions

• Manage network and system admin, along with project managers and coordinators to ensure seamless tech services are provided during branch openings, relocations, and closings.
• Manage all aspects for the network design and configuration, including security aspects.
• Manage the provisioning and disconnects of voice/data circuits, along with upgrades and cost control.
• Maintain and enhance SASE zero capabilities and network security trust.
• Oversee Network Micro segmentation.
• Manage cloud network environments ensuring proper security best practices.
• Ensure the adequate deployment of LAN/WAN networking equipment.
• Ensure the adequate deployment of telecommunications hardware, including IP PBX/hosted VOIP.
• Visit site locations for large-scale deployments and acquisitions as needed.
• Manage network administration of Cisco Webex/UC call center.
• Manage and monitor network security access and user access.
• Provide high level network support and consult with vendors on troubleshooting and projects.
• Manage, configure, monitor, and report on firewall/DMZ.
• Ensure proper documentation and tasks related to SSAE, SOX and other audits are completed.
• Manage network integration; provide IBM i series support and troubleshooting as needed.
• Manage and maintain email routing configuration; provide troubleshooting support when needed.
• Manage and maintain wireless network configuration; provide troubleshooting support when needed.
• Perform other duties as assigned.

Qualifications

• A combination of education and experience may be considered in lieu of the Bachelor’s degree.
• Bachelor's Degree or equivalent computer-related Degree from a technical school, or similar training.
• Minimum seven years total experience in network administration related role(s).
• Minimum three years supervisory or leadership experience.
• Expert level knowledge of technical equipment and systems.
• Prior experience in roles related to IT disaster recovery/business continuity planning and recovery required.
• Fluency with:
• Cisco CCNA, CCNP + Voice
• Cisco Routing and Switching, BGP, VLAN, WAN, Internet
• Cisco Meraki firewalls
• Cisco Wireless Controllers
• Cisco Access Control
• Telco Router setup and configuration
• Zscaler
• Sonicwall
• Network monitoring and backup with PRTG, Solarwinds and other utilities
• Windows, VMware, Cisco UC and UCS virtual environments
• Windows 11 and Active Directory
• Self-starter with the demonstrated ability to learn/adapt to new technologies and techniques.
• Excellent verbal and communication skills required.
• Passionate about delivering excellence in customer service within a team environment.
• Ability to read, analyze, and interpret general business/technological periodicals, procedures, and journals.
• Ability to be patient and train less experienced team members; respond to questions, build capability.
• Excellent verbal and written communication skills required.
• Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required.
• Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required.
• Commitment to company values.

Requirements

• Work is primarily sedentary; mobility in an office setting.
• Ability to operate standard office equipment and keyboards.
• Frequent use of computer keyboard and mouse.
• Regularly required to accurately perceive, distinguish and interpret information received visually and through audio; e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media.
• Office environment – moderate noise, no substantial exposure to adverse environmental conditions.
• Travel 10-20%.

Supervision

• Job Scope: Oversees a discrete department or functional area;
• Executes the operational plan and leads operations of a single large function/program or multiple smaller functions/programs.
• Complexity: Problems encountered are generally limited to the area/unit, the project, or the program and/or may involve other related areas within the organization; problems are often complex, broad in scope, and implications, and are often unprecedented.
• Impact: Decisions and actions have a major impact on the outcomes of the department, projects, and programs; Has a direct and significant impact on the business and/or operations of major segments of the organization.
• Interaction/Supervision: Leads through subordinate managers and other direct reports, all of whom are management or high-level individual contributors; reports directly to a member of the leadership team.
• Direct Reports: 3-5 - AWS Linux Administrator, Network Administrator, Systems Administrator, Cloud Network Administrator.