Director, Network Operations

Key Responsibilities

• Lead and manage Network Operations Center (NOC) teams responsible for 24/7 monitoring, incident response, and service restoration activities.
• Oversee network operations strategy, implementation, and continuous improvement initiatives to ensure high service availability and operational performance.
• Establish and monitor key operational metrics, service-level agreements (SLAs), and key performance indicators (KPIs).
• Implement and maintain best practices for incident management, problem management, monitoring, escalation management, and operational reporting.
• Ensure timely identification, escalation, mitigation, and resolution of network outages and service-impacting events.
• Lead root cause analysis and post-incident review activities to drive operational improvements and prevent recurring issues.
• Develop and maintain processes, procedures, and operational standards to improve network monitoring and response effectiveness.
• Manage technical and operational support activities across communications, network, and infrastructure environments.
• Build, develop, mentor, and lead high-performing onsite and remote operations teams.
• Provide executive-level communications and status updates regarding network health, operational risks, and major incidents.
• Cook up cross-functional efforts with engineering, logistics, procurement, program management, and other stakeholders.
• Support operational readiness for new technologies, systems, and infrastructure deployments.
• Utilize operational reporting and analytics to assess network performance, identify trends, and drive continuous improvement initiatives.
• Support budget planning, resource forecasting, and operational cost management activities.
• Identify opportunities for process optimization, automation, and operational efficiencies.
• Ensure operational policies, procedures, and documentation remain current and aligned with organizational objectives.

Qualifications

• Education: Bachelor's degree in engineering, information technology, telecommunications, computer science, or a related technical discipline.
• Relevant industry certifications are a plus (ITIL, PMP, Network Certifications, or equivalent).
• Experience: A minimum of 8 years of experience in network operations, telecommunications, infrastructure operations, or a related technical field. Minimum of 2 years of people leadership or management experience overseeing technical operations teams. Experience leading teams in a 24/7 operational support environment. Experience managing incident response, service restoration, and operational performance programs. Experience supporting complex communications, networking, telecommunications, or mission-critical infrastructure environments.
• Preferred Qualifications: Experience with satellite communications, telecommunications, wireless, cellular, or large-scale network environments. Experience supporting network operations centers (NOC) and service operations organizations. Knowledge of network infrastructure, transport systems, and communications technologies. Experience supporting operational infrastructure in highly available environments. Familiarity with ITIL-based service management processes and operational best practices. Experience implementing operational automation and monitoring solutions. Experience managing geographically dispersed or global technical teams. Experience supporting infrastructure deployment and operational readiness initiatives. Program or project management experience within technical organizations.