Director, National Operations

This role will lead operational priorities where safety, quality, compliance, and execution discipline are central to success. You will collaborate with field leadership, support functions, and cross-functional stakeholders to improve accountability, service delivery, and operational consistency. The position offers the opportunity to influence operational scale, customer outcomes, and organizational performance within a healthcare environment.

Location: Remote - US based candidates only, no visa sponsorship available

Responsibilities

• Develop and maintain relationships with national insurance plans
• Oversee operations and grievances with the company and WellNow
• Identify and implement process improvements for support and transparency
• Lead Joint Operating Committees to drive results with partners
• Conduct monthly audits for contract accuracy and issue resolution
• Monitor compliance and resolve contractual disputes
• Manage team performance and customer service excellence

Qualifications

• Bachelor's degree required
• 7+ years in managed care contracting or healthcare operations
• Strong experience with insurance and provider contracting
• Exceptional critical thinking and solution-architecting skills
• Proficient in negotiation techniques for provider advocacy
• Excellent verbal and written communication skills
• Detail-oriented with strong analytical capabilities

Pay

$160,000 – $175,000 annually

Benefits

• Generous paid time off
• Health, dental, and vision insurance
• 401(k) savings plan with company match
• Bonus and incentive opportunities