Director, Membership Programming | RDG
RIVIERA DINING GROUP · Miami, FL · 3 wk ago
MarketingFull-time
Core Responsibilities
- Define and lead the overall programming vision across all membership touchpoints
- Develop a structured annual calendar anchored around key cultural moments and RDG marketing calendar (Basel, F1, seasonal peaks, etc.)
- Prioritize high-impact, signature activations over high-frequency programming
- Build scalable, repeatable formats that can evolve seasonally (vs. one-off events)
- Ensure all programming aligns with brand positioning and reinforces desirability
- Develop a deep understanding of member profiles, behaviors, and expectations
- Curate experiences that foster meaningful connections and community, not just attendance
- Identify and cultivate key members, connectors, and high-value profiles within the community
- Continuously refine programming based on qualitative feedback and behavioral insights
- Source and secure high-value partnerships (brands, talent, thought leaders, creators)
- Introduce members to new networks, industries, and opportunities through special offsite experiences and special perks
- Ensure partnerships bring real value to members (access, status, experience), not just visibility
- Position the membership as a cultural platform, not just a social offering
- Align programming with broader business objectives: retention, acquisition, and brand equity
- Contribute to membership growth through programming that drives desirability and referrals
- Track performance through clear KPIs (attendance quality, repeat engagement, conversion impact)
- Ensure efficient budget allocation with a focus on ROI and impact per activation
- Oversee flawless execution of all programming with strong attention to detail
- Establish and maintain SOPs for planning, production, and member experience delivery
- Cookordination with operations, marketing, and partnerships teams
- Ensure consistency across all venues and membership environments
- Lead and structure the programming function with clear ownership and accountability
- Elevate team standards from coordination to true project ownership
- Mentor team members to think strategically, not just operationally
- Foster a high-performance, solutions-driven culture
- Work closely with marketing to ensure programming is positioned, not just promoted
- Contribute to storytelling that reinforces exclusivity, relevance, and cultural authority
- Ensure programming feeds content, PR, and brand narratives
- Avoid transactional or “event-driven” communication; focus on editorial and experiential value
Member Experience & Community Building
- Develop a deep understanding of member profiles, behaviors, and expectations
- Curate experiences that foster meaningful connections and community, not just attendance
- Identify and cultivate key members, connectors, and high-value profiles within the community
- Continuously refine programming based on qualitative feedback and behavioral insights
Partnerships & Cultural Integration
- Source and secure high-value partnerships (brands, talent, thought leaders, creators)
- Introduce members to new networks, industries, and opportunities through special offsite experiences and special perks
- Ensure partnerships bring real value to members (access, status, experience), not just visibility
- Position the membership as a cultural platform, not just a social offering
Commercial & Strategic Performance
- Align programming with broader business objectives: retention, acquisition, and brand equity
- Contribute to membership growth through programming that drives desirability and referrals
- Track performance through clear KPIs (attendance quality, repeat engagement, conversion impact)
- Ensure efficient budget allocation with a focus on ROI and impact per activation
Operational Execution & Standards
- Oversee flawless execution of all programming with strong attention to detail
- Establish and maintain SOPs for planning, production, and member experience delivery
- Cookordination with operations, marketing, and partnerships teams
- Ensure consistency across all venues and membership environments
- Lead and structure the programming function with clear ownership and accountability
- Elevate team standards from coordination to true project ownership
- Mentor team members to think strategically, not just operationally
Team Leadership
- Lead and structure the programming function with clear ownership and accountability
- Elevate team standards from coordination to true project ownership
- Mentor team members to think strategically, not just operationally
Marketing & Positioning Alignment
- Work closely with marketing to ensure programming is positioned, not just promoted
- Contribute to storytelling that reinforces exclusivity, relevance, and cultural authority
- Ensure programming feeds content, PR, and brand narratives
- Avoid transactional or “event-driven” communication; focus on editorial and experiential value