Director, Market Access Operations & Analytics

About the Role

GSK is committed to achieving bold commercial ambitions by 2031, aiming for £40 billion in annual sales. Our Ahead Together strategy focuses on early intervention to prevent and alter the course of disease, leveraging vaccines, specialty medicines, and general medicines. This role leads GSK’s AI initiatives to deliver measurable commercial outcomes across Market Access, including account management, pricing, contracting, channel management, trade operations, and payer engagement. You’ll work at the intersection of product, engineering, and commercial strategy, driving end-to-end delivery of AI solutions from discovery to production deployment.

Responsibilities

• Partner with Market Access, Commercial Operations, Finance, Tech, and Data teams to identify pain points and define clear problem statements.
• Identify high-value opportunities for AI and agentic technology across pricing, contracting, channel management, trade operations, and payer engagement.
• Build business cases with expected benefits, costs, and success measures; shape the AI roadmap and assess build, buy, or partner options.
• Lead end-to-end delivery, managing data scientists, engineers, UX designers, and vendors through design, build, evaluation, and production deployment.
• Ensure data quality and alignment for AI solutions, partnering with Data Engineering and commercial data owners.
• Set quality standards for AI solutions, including validation, monitoring, versioning, and continuous improvement.
• Ensure responsible AI use with human oversight, documentation, compliance, and governance.
• Manage budgets, timelines, vendor performance, and delivery risk.
• Prototype and validate solutions, drive adoption through enablement and training, and convert proven solutions into reusable patterns.

Qualifications

• 10+ years in life sciences or healthcare, with experience in market access commercial operations (account management, pricing, contracting, channel management, trade operations, or payer engagement).
• Bachelor’s degree in business, economics, data science, computer science, public health, or life sciences.
• Experience translating complex business problems into measurable programs.
• Experience setting priorities, building roadmaps, and creating investment cases for senior leaders.
• Experience overseeing technology delivery from design to production, including AI or advanced analytics.
• Hands-on experience building and operating agentic AI or LLM-based workflows in production.
• Experience with agile delivery and testing/validation in regulated environments.
• Technical knowledge to engage with data scientists and vendors on model evaluation, monitoring, and governance.
• Experience building trusted relationships with senior stakeholders and communicating complex ideas clearly.

Preferred Qualifications

• Advanced degree (MBA, MSc, MPH, PhD) in a relevant discipline.
• Direct experience building AI solutions for market access operations, real-world evidence, or health technology assessment.
• Experience designing or operating agentic AI/automation platforms in regulated enterprise settings.
• Familiarity with cloud AI platforms (Azure AI, Google Cloud, AWS) and MLOps/LLMOps concepts.
• Experience with human-in-the-loop systems, prompt engineering, or deploying generative AI in regulated environments.
• Experience assessing AI vendors or platforms.
• Experience leading transformation, merger integration, or operating model change.

Skills

• Agile Methodology
• Cross-Functional Teamwork
• Data Analysis
• Design Thinking
• DevOps
• Prioritization
• Product Development Research
• Product Roadmapping
• Project Management
• Return on Investment (ROI)
• Software Development
• Strategy Deployment
• User Experience (UX)
• User Interface (UI) Design

Why GSK?

GSK is a global biopharma company uniting science, technology, and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade. Our focus on respiratory, immunology, oncology, HIV, and infectious diseases drives innovation in specialty medicines and vaccines. We foster a culture of ambition, accountability, and integrity, creating an environment where people can thrive and focus on what matters most.

GSK is an Equal Opportunity Employer. We ensure all qualified applicants receive equal consideration for employment without regard to race, color, religion, sex, parental status, national origin, age, disability, genetic information, military service, or any basis prohibited under federal, state, or local law.