Director - Learning and Leader Development Facilitation
Job Summary
ADP is hiring a Director of Learning & Leader Development Facilitation. This role serves as the Head of Facilitation for our StandOut learning and leader development business while partnering with Advisory leadership to evolve leader effectiveness consulting across Talent Solutions.
Responsibilities
Lead and Elevate the Facilitation Practice (Head of Facilitation)
Serve as the leadership owner of ADP’s facilitation ecosystem - selecting, onboarding, developing, and supporting facilitators and Principal Facilitators.
Maintain the integrity and quality of StandOut certifications, workshops, and learning delivery experiences.
Act as the single leadership point of continuity for facilitation across clients, faculty, operations, and content teams.
Partner with LD Operations to ensure facilitator readiness, utilization, and delivery excellence at scale.
Oversee quality assurance of facilitated experiences by reviewing feedback, delivery recaps, and participant insights to inform continuous improvement.
Define and evolve the strategic direction of the facilitation practice.
Recommend and implement practice-wide innovations in delivery, certification, and faculty models.
Influence resource allocation, faculty strategy, and capability development priorities.
Facilitate and Deliver Transformational Learning Experiences
Serve as a Principal Facilitator and trusted advisor to clients on leadership and learning strategies.
Lead and deliver high-impact, complex engagements that require advanced facilitation, consulting, and executive advisory capabilities, often involving senior stakeholders and ambiguous problem spaces.
Partner with Advisory to Advance Leader Development Consulting
Translate practitioner insights into scalable advisory methodologies and frameworks.
Support consulting engagements that integrate strengths-based leadership, performance, and talent activation.
Help bridge delivery insights with broader advisory strategy to ensure solutions are grounded in real client experience.
Solve novel, ambiguous, and high-risk client challenges using conceptual and innovative approaches.
Shape enterprise-level consulting methodologies.
Contribute to Product Innovation and Learning Strategy
Represent the facilitation voice in program design, certification evolution, and content development.
Collaborate with Talent Insights, Content, and Product teams to refine learning journeys and modern learning experiences.
Identify opportunities to evolve leader development offerings based on client needs and facilitation trends.
Drive innovation across leader development offerings by identifying unmet client needs and partnering with product development teams to translate them into scalable solutions.
Partner with Talent Insights, Content, and Product teams to influence roadmap direction based on practitioner insight and market dynamics.
Strengthen the Talent Solutions Ecosystem
Partner with Talent Relationship, Advisory, Operations, and Content teams to deliver cohesive client experiences.
Support strategic sales opportunities by articulating the value of strengths-based leadership and leader development consulting and advising on proposed solutions.
Contribute to cross-functional initiatives that enhance organizational effectiveness and practice growth.
Strategic Impact & Influence
Anticipates internal and external business challenges and market and regulatory trends; proactively develops solutions and strategic responses.
Influences senior leaders and cross-functional stakeholders to adopt new approaches and perspectives.
Communicates complex ideas clearly, anticipating resistance and driving alignment.
Shapes decisions impacting program direction, investment priorities, and service delivery models.
Requirements
12+ years of experience in leadership development and facilitation.
7+ years of experience in leadership development consultation.
Recognized as an expert in leadership development, learning design and facilitation methodologies and practices.
Demonstrated ability to solve complex, ambiguous problems with enterprise impact.
Proven ability to influence senior executives and cross-functional stakeholders.
Experience leading large-scale, high-risk, or highly visible initiatives.
Proven ability to shape strategy, not just execute within it.
Experience overseeing or developing other facilitators.
Exceptional storytelling, communication, and presentation skills.
Ability to translate complex concepts into engaging, accessible consulting experiences for practitioners.
Certified professional coach (ICF-ACC or equivalent).
Leads initiatives with significant complexity, ambiguity, and organizational impact.
Operates with high autonomy under broad functional guidance.
Experience translating practitioner insight into scalable, enterprise-ready solutions that drive measurable business impact.
Preferred Qualifications
StandOut Debrief Certified.
StandOut Strengths Facilitator certification in one or more programs (SO Team Member, SO Team Leader, Coaching Essentials for Team Leaders).
Experience building or delivering consulting offerings.
Instructional design or content development collaboration experience.
Experience innovating learning approaches for modern, global audiences.
Conceptual and innovative thinking.
Non-linear problem solving.
Demonstrated ability to design new approaches where no precedent exists.
Agility in addressing unexpected obstacles or changes needed to deliver facilitated experiences with excellence.
Benefits
Medical
Dental
Vision
Life Insurance
Matched Retirement Savings
Wellness Program
Short-and Long-Term Disability
Charitable Contribution Match
Holidays
Personal Days & Vacation
Paid Volunteer Time Off