Director, Learning and Development – Life Company Direct Distribution Sales

About the role

USAA is seeking a talented Director, Learning and Development to lead a team of dedicated life distribution sales facilitators within USAA Life Company. This role will oversee new hire classes and ongoing training, provide feedback on training material, and consult with executive clients to develop action plans.

Responsibilities

• Leads the planning, design, development, implementation, and evaluation of programs and/or learning activities.
• Partners with internal and external stakeholders to assess human performance needs to address business issues and develop executable strategies to address program needs and/or drive the development of new programs and activities.
• Manages a learning and development portfolio of projects and programs, and reports progress and results to the appropriate leadership.
• Continuously evaluates the effectiveness and efficiency of learning and portfolio solutions to ensure outcomes meet USAA's strategic and operational objectives; and discontinues, adds, and modifies learning solutions, as needed.
• Communicates the portfolio of learning and development solutions with the enterprise to ensure understanding of roles, responsibilities, and benefits.
• Establishes performance expectations and provides feedback, coaching, and career counseling for direct reports and matrixed team members (project team members).
• Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Requirements

• Bachelor's degree; OR 4 years of relevant education and/or experience.
• 8 years of progressive operational experience to include training in design, development, facilitation and/or deployment.
• 3 years of direct team lead or management experience.
• Demonstrated ability to isolate key business problems and influence clients to take appropriate action.
• Demonstrated ability to develop and manage talent, manage workflow and project execution, engage and inspire, foster open communication, establish plans, manage and improve processes, build relationships, and establish trust.
• Demonstrated ability to use multiple learning methods and to match the appropriate methods with the subject matter.
• Experience designing custom learning/training programs and/or solutions.
• Advanced knowledge of needs assessment and curriculum design for diverse audiences and on a broad range of topics.
• Experience implementing aspects of evaluation models to determine training effectiveness.
• Demonstrated ability to implement lessons learned to improve training program/strategy.

Qualifications

• US military experience through military service or a military spouse/domestic partner.
• 4 or more years of experience with sales training and coaching on financial service products.
• 4 or more years of working experience with Life, Health and Annuity products.
• Direct management experience leading a team of facilitators and/or sales coaches.
• Strong facilitation skills, experience building presentations, and ability to articulate complex concepts.
• Financial service designations to include CFP (Certified Financial Planner), CLU (Chartered Life Underwriter), or RICP (Retirement Income Certified Professional) designations.
• Insurance licenses to include Life and Health License or FINRA 7, 66 (63 or 65).
• Proven track record of coaching others and driving successful behaviors.

Skills

• Effective communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively.
• Strong analytical and problem-solving skills.
• Knowledge of financial services and insurance products.
• Experience with learning and development methodologies.

Benefits

• Comprehensive medical, dental, and vision plans.
• 401(k) retirement savings plan.
• Pension plan.
• Life insurance.
• Parental benefits.
• Adoption assistance.
• Paid time off program with paid holidays plus 16 paid volunteer hours.
• Variety of wellness programs.
• Career path planning and continuing education.

Pay

The salary range for this position is: $127,310 - $243,340

Schedule

This position will be based on the San Antonio, TX., Phoenix, AZ., Tampa, FL, Colorado Springs, CO. or Plano, TX. Campus. Relocation assistance not available for this position.