Director, Learning & Development

About the role

The Learning & Development Director position at Valeris is responsible for the development, implementation, and maintenance of training materials and programs for various HUB programs. This includes new hire training, refresher training, and programs requiring Subject Matter Experts (SMEs)/Specialists.

Responsibilities

• Plan the implementation and facilitation of training programs, material production and distribution for one or more HUB programs
• Using established models, develop training materials and evaluation processes for new-hire, upgrade, and refresher training
• Cook up logistical support, course development, delivery, evaluation, process measurements, and cost management for program launch, as well as on-going training for assigned team(s)
• Coordinate with the role’s supervisor in the development of strategic training plans for HUB team(s)
• Communicate routinely with program managers and QA/QC to continuously evaluate the training needs of the assigned HUB team(s), and plan new or upgrade training programs
• Plan delivery of new/upgrade systems training by coordinating with Manager, Technical Training or by developing/delivering the training for the assigned HUB team(s)
• Analyze the need for additional training staff; communicate requirements with cost/benefit analysis to the supervisor
• Hire and manage staff of Training Associates, provide performance feedback and conduct performance evaluations
• Build solid cross-functional relationships within the company
• On time adherence to training deadlines for all corporate policies and procedures governing access to confidential data
• Ensure all SOPs are followed with consistency
• Conducts miscellaneous tasks or projects as assigned

Qualifications

• Bachelor’s degree or equivalent work experience strongly preferred; 3-5 years experience working in the pharmaceutical industry preferred
• At least three years’ training experience required; with previous training leadership experience preferred
• At least one year of Reimbursement Case Management experience
• Excellent interpersonal skills, including the ability to quickly develop strong working relationships with others
• Excellent presentation and communication skills, both verbal and written
• Ability to work in a fast-paced, time-sensitive and ever-changing environment while maintaining enthusiasm while training
• Ability to coach, counsel, and support the professional growth of a team of training professionals
• High learning agility with respect to computer literacy, including competency with Microsoft Office software especially PowerPoint and Excel
• Experience using Adobe Captivate to develop basic e-learning modules a plus