Director, Learning and Development – Life Company Direct Distribution Sales

About the role

USAA is seeking a talented Director, Learning and Development to lead a team of dedicated life distribution sales facilitators within USAA Life Company. This role will oversee new hire classes and ongoing training, provide feedback on training material, and manage a learning portfolio.

Responsibilities

• Leads the planning, design, development, implementation, and evaluation of programs and/or learning activities.
• Partners with internal and external stakeholders to assess human performance needs to address business issues and develop executable strategies to address program needs and/or drive the development of new programs and activities.
• Manages a learning and development portfolio of projects and programs, and reports progress and results to the appropriate leadership.
• Continuously evaluates the effectiveness and efficiency of learning and portfolio solutions to ensure outcomes meet USAA's strategic and operational objectives; and discontinues, adds, and modifies learning solutions, as needed.
• Communicates the portfolio of learning and development solutions with the enterprise to ensure understanding of roles, responsibilities, and benefits.
• Establishes performance expectations and provides feedback, coaching, and career counseling for direct reports and matrixed team members (project team members).
• Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Requirements

• Bachelor's degree; OR 4 years of relevant education and/or experience.
• 8 years of progressive operational experience to include training in design, development, facilitation and/or deployment.
• 3 years of direct team lead or management experience.
• Demonstrated ability to isolate key business problems and influence clients to take appropriate action.
• Demonstrated ability to develop and manage talent, manage workflow and project execution, engage and inspire, foster open communication, establish plans, manage and improve processes, build relationships, and establish trust.
• Demonstrated ability to use multiple learning methods and to match the appropriate methods with the subject matter.
• Experience designing custom learning/training programs and/or solutions.
• Advanced knowledge of needs assessment and curriculum design for diverse audiences and on a broad range of topics.
• Experience implementing aspects of evaluation models to determine training effectiveness.
• Demonstrated ability to implement lessons learned to improve training program/strategy.

Qualifications

• US military experience through military service or a military spouse/domestic partner.
• 4 or more years of experience with sales training and coaching on financial service products.
• 4 or more years of working experience with Life, Health and Annuity products.
• Direct management experience leading a team of facilitators and/or sales coaches.
• Strong facilitation skills, experience building presentations and ability to articulate complex concepts.
• Financial service designations to include CFP (Certified Financial Planner), CLU (Chartered Life Underwriter), or RICP (Retirement Income Certified Professional) designations.
• Insurance licenses to include Life and Health License or FINRA 7, 66 (63 or 65).
• Proven track record of coaching others and driving successful behaviors.

Skills

• Effective communication and interpersonal skills.
• Ability to manage multiple projects and priorities.
• Strong analytical and problem-solving skills.
• Knowledge of adult learning principles and methodologies.
• Experience with learning management systems and tools.

Benefits

• Comprehensive medical, dental, and vision plans.
• 401(k) retirement savings plan.
• Pension plan.
• Life insurance.
• Parental benefits.
• Adoption assistance.
• Flexible time off.
• Various wellness programs.
• Career path planning and continuing education.

Pay

The salary range for this position is: $127,310 - $243,340.

Schedule

This position will be based on the San Antonio, TX., Phoenix, AZ., Tampa, FL, Colorado Springs, CO. or Plano, TX. Campus. Relocation assistance not available for this position.