Director, Learning & Development

About the role

The Director, Learning & Development at Kitsap Credit Union is responsible for owning the enterprise learning ecosystem, including leadership development, retail capability building, and future-ready skill development. This role ensures a cohesive, skills-based learning culture that enables employees to build critical capabilities, adapt to change, and drive organizational performance.

This role works across all departments ensuring a culture of learning and incorporates the Credit Union's core values, operating principles, and business strategies to support employees in meeting members' needs. This position analyzes organizational needs for development, aligns L&D activities with Credit Union strategy, and delivers Credit Union-wide learning and development initiatives that drive KCU’s growth strategies.

Required Skills and Abilities

• Excellent verbal and written communication skills
• Excellent organizational skills with attention to detail and business-oriented thinking
• Excellent time management skills with a proven ability to meet deadlines
• Excellent knowledge of e-learning platforms and practices
• Significant experience with effective learning and development methods
• Proficient knowledge of Learning Management Systems (LMS)
• Strong analytical and problem-solving skills
• Strong supervisory and leadership skills
• Proficient knowledge and understanding of adult learning design and application
• Able to prioritize tasks and delegate appropriately
• Creative and self-motivated
• Proficient with Microsoft Office Suite software
• Understand, model, and represent KCU’s core values

Qualifications and Education Requirements

• Bachelor’s degree in Organizational Development, Business, Education, or a related field, or equivalent, required
• Minimum of eight years of related work experience required
• Minimum of five years of previous management experience
• Progressive experience in Learning & Development, Organizational Development, or Talent Development, with demonstrated success leading enterprise or large-scale learning initiatives
• Proven ability to partner with senior leaders to influence organizational priorities and drive workforce readiness
• Experience leading and developing high-performing teams, including setting direction, coaching, and driving accountability
• Strong experience in program strategy, design, and execution across multiple learning modalities (e.g., instructor-led, virtual, digital, blended)
• Demonstrated ability to measure learning effectiveness and connect outcomes to business performance
• Experience working in complex, cross-functional environments with the ability to balance enterprise consistency and business-specific needs

Preferred Experience

• Experience leading an enterprise-wide Learning & Development function or team, with accountability for strategy, delivery, and outcomes across multiple business units
• Experience leading learning and capability initiatives for both frontline (e.g., Retail, Contact Center) and back-office functions, ensuring alignment between customer-facing and operational roles
• Experience building or advancing skills-based learning models, including capability frameworks, career pathways, or skill-based progression
• Experience designing and leading leadership development programs across multiple levels (frontline leaders through senior leadership)
• Experience with modern learning technologies (LMS, LXP, or skills platforms) and evolving digital learning strategies
• Experience in financial services, credit unions, or similarly regulated industries

Supervisory Status

This position supervises others and is responsible for being results oriented, collaborative, delegating effectively, and embracing the organization’s core values, ensuring team effectiveness.

Working Conditions

• Constantly operates a computer and other office productivity machines
• Constantly positions self in work environment
• Frequently communicates with peers, supervisors, vendors, and employees to exchange accurate information and answer questions
• Must be able to detect objects at a distance
• On occasion will move up to 20 pounds of office objects
• Works in an indoor office environment but expected to attend meetings in buildings that require travel in outdoor weather conditions

What We Offer

• Competitive pay and a benefits package that supports your lifestyle
• Free onsite parking
• Annual time off and sick time accrued
• 11 paid holidays
• Personal Floating Day
• Medical, Dental, Vision, Short- and Long-term Disability, Life and AD&D Insurance
• Employee Assistance Program
• Choose from a PPO medical plan or a High Deductible with a Health Savings Account
• 3% KCU funded Safe Harbor Contribution to your 401K
• KCU will match up to 2% of your 401K contributions
• All 401K contributions are 100% vested
• Potential annual incentive in all roles within Kitsap Credit Union