Director Key Account Management Global Account Program - Consumer

About the role

It's more than a job. Our Global Key Account Manager (GKAM) is responsible for managing the full commercial customer journey for a defined portfolio of strategic consumer global accounts. This includes relationship management, business development, and execution of customer strategies across all business units. The GKAM acts as the primary representative to the customer, converting insights into actionable business opportunities and ensuring seamless alignment across internal stakeholders.

Responsibilities

• Manage a portfolio of global key accounts, driving growth in line with agreed commercial targets and company guidelines.
• Develop a deep understanding of the customer’s organization, decision‑making processes, business model, and competitive environment.
• Negotiate rates and service contracts in alignment with business units, ensuring complete and accurate documentation is maintained.
• Ensure expert-level knowledge of Kuehne+Nagel vertical service offerings to identify and pursue relevant business opportunities.
• Monitor monthly commercial performance (pipeline, wins/losses, RFP activity, financial KPIs) and take rapid corrective action when required.
• Prepare and maintain a comprehensive account plan aligned with the Global Key Account Planning Process, securing approval from sales leadership.
• Lead the transition of newly acquired business to operational teams, ensuring customer requirements and commitments are fully met.
• Conduct structured account reviews focused on continuous improvement, innovation, customer priorities, and operational excellence.

Requirements

• Bachelor’s degree in Business, Supply Chain, Engineering, International Studies, or a related field.
• 6+ years of experience in key account management, sales, consulting, or supply chain/logistics.
• Proven track record in business development, including consultative/solution selling, up‑selling, and cross‑selling.
• Broad knowledge of supply chain and logistics across major modes (Air, Sea, Road, Contract Logistics, Integrated Logistics).
• Strong stakeholder management capabilities, both internal and external.
• Excellent negotiation, communication, and relationship‑building skills, including empathy and persuasion.
• Preference for Jersey City, NJ location but for qualified internals we are open to any major US Kuehne+Nagel location.

Skills

• Stakeholder management (internal and external)
• Negotiation
• Communication
• Relationship‑building
• Empathy and persuasion
• Knowledge of supply chain and logistics across major modes

Benefits

• Dynamic global work environment with opportunities for excellent training programs and career mobility
• Health and welfare benefits