Director, IT Operations & Business Systems

About the job MeeBoss is sharing this active opportunity on behalf of ILIA Beauty. ILIA Beauty is a mission-driven clean beauty brand committed to innovation, sustainability, and empowering its team. The company is seeking a Director, IT Operations & Business Systems to lead and scale its internal technology ecosystem, transitioning IT from an operational support model to a strategic enabler of business performance. Job title Director, IT Operations & Business Systems Company MeeBoss Location Los Angeles, CA or Laguna Beach, CA (Hybrid - 2 days on-site) Compensation $140,000 - $170,000 annually Why this role Lead the evolution of the IT function to become a strategic enabler of business performance.Own the strategy, governance, and execution of IT operations and business systems.Partner closely with executive leadership and cross-functional teams to drive efficiency and innovation. What you will do Define and execute a multi-year IT and business systems roadmap aligned with company growth.Serve as the functional owner of internal business systems, ensuring scalability, efficiency, and data integrity.Act as a trusted advisor to executive leadership on technology investments, risks, and opportunities.Establish governance frameworks for IT operations, security, and systems architecture.Build and evolve IT policies, standards, and best practices across the organization.Define governance for AI tools and automation, and drive their adoption to improve operational efficiency.Oversee the selection, implementation, integration, and optimization of enterprise systems (ERP, HRIS, CRM, collaboration tools).Ensure systems are interconnected, scalable, and aligned with business processes.Oversee wholesale and fulfillment system integrations, including EDI and 3PL.Partner cross-functionally to identify system gaps and drive process improvements through technology.Lead data governance initiatives to ensure accuracy, accessibility, and security of business-critical data.Own SaaS lifecycle and license management to control costs and reduce risk from application sprawl.Oversee the lifecycle of company-owned devices, infrastructure, and core systems.Ensure reliable, secure, and scalable IT environments that support a hybrid workforce.Maintain oversight of identity and access management, including SSO and MFA.Drive continuous improvement of IT service delivery and employee experience.Own relationships with external IT vendors, including the Managed Service Provider (MSP).Define and enforce SLAs, KPIs, and performance standards.Evaluate vendor performance, optimize partnerships, and identify opportunities for consolidation or cost savings.Ensure vendor-delivered work aligns with company standards, security requirements, and long-term strategy.Establish and oversee IT security programs to protect company data and systems.Ensure compliance with relevant regulations and frameworks (e.g., SOC 2, GDPR, CCPA).Implement and monitor controls related to data privacy, system access, and infrastructure security.Lead risk assessments, audits, and remediation efforts.Own business continuity and disaster recovery planning, including backups and incident response.Foster a culture of security awareness across the organization.Own the IT budget, including forecasting, planning, and cost optimization.Prioritize and lead cross-functional IT and systems projects (implementations, upgrades, integrations).Evaluate and recommend new technologies to enhance productivity, scalability, and security.Balance short-term operational needs with long-term strategic investments.Establish scalable processes and standard operating procedures (SOPs) for IT and systems management.Ensure high-quality documentation for systems, workflows, and policies.Lead internal enablement efforts, including training and change management for new tools and systems.Elevate IT from a support function to a proactive, service-oriented partner to the business. What we are looking for 8+ years of experience in IT, with 3–5+ years in a leadership or director-level role.Experience at a CPG or D2C brand is preferred.Proven experience owning IT strategy and business systems in a growing organization (150+ employees).Strong experience with enterprise systems (e.g., ERP, HRIS, SaaS ecosystems) and systems integration.Deep understanding of IT infrastructure, device management (Mac & Windows), and cloud-based environments.Experience managing external vendors and MSPs with accountability to SLAs and performance metrics.Strong knowledge of security and compliance frameworks (SOC 2, GDPR, CCPA).Experience owning business continuity and disaster recovery, including backups and incident response.Demonstrated success managing budgets, roadmaps, and cross-functional initiatives.Experience establishing governance for AI tools and automation to improve operational efficiency.Strategic thinker with the ability to operate at both executive and hands-on levels.Excellent communication skills with a collaborative, service-oriented mindset.Comfortable in a fast-paced, high-growth, values-driven environment. Benefits Bonus opportunity.100% employer-paid medical, dental, and vision coverage.Flex Time Off with no cap on personal time off and paid company holidays.Seasonal Flex Days for flexible scheduling during Spring and Summer.Up to 18 weeks paid parental leave.401(k) with a company match.Monthly stipends for remote work and self-care.Quarterly stipend for ILIA products. About MeeBoss MeeBoss helps job seekers and hiring teams make direct, relevant career connections.