Director, IT Infrastructure & Operations

What You Will Do

• Define and execute the global infrastructure strategy across GCP and on-premise data centers
• Lead and develop a distributed team of Service Delivery Managers across the Americas, EMEA, and APAC
• Drive modernization of legacy platforms including Windows, Linux, AIX, SQL Server, and DB2 environments
• Standardize global operational processes, procedures, and service delivery expectations
• Own the strategic relationship with a global MSP responsible for infrastructure operations and support
• Establish and manage SLAs, KPIs, governance, and accountability frameworks for MSP performance
• Ensure high levels of system availability, disaster recovery readiness, and site resiliency
• Enhance visibility into infrastructure health and operational risk through monitoring and asset management platforms such as LogicMonitor and Flexera
• Partner closely with Cybersecurity to align infrastructure operations with enterprise security standards and risk mitigation strategies
• Provide clear roadmaps and recommendations for reducing technical debt and improving operational maturity
• Leverage AI-driven operations, automation, and operational analytics to improve infrastructure efficiency and resiliency

Who You Are

• Required Qualifications
• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent professional experience)
• 10+ years of progressive IT experience including Director-level leadership or equivalent Senior Manager experience
• Proven experience managing global hybrid infrastructure environments spanning cloud and on-premise platforms
• Strong experience managing large Managed Service Provider (MSP) relationships
• Demonstrated success leading global teams across multiple regions and time zones
• Deep understanding of enterprise infrastructure technologies including GCP, Windows, Linux, AIX, Cisco, Meraki, SQL Server, and DB2
• Strong operational leadership skills with a focus on accountability, resiliency, and execution
• Experience supporting large-scale global retail, corporate, and supply chain environments
• Strong understanding of AI-driven operations, automation, or advanced operational analytics
• Skilled in influencing outcomes within a matrixed, MSP-driven operating model
• Preferred Qualifications
• ITIL certification or strong familiarity with ITIL practices
• Experience with observability and monitoring platforms such as LogicMonitor
• Experience with enterprise asset management platforms such as Flexera